Transformation Program Manager - NYC

Aircall is a place where voices are valued.

Backed by over $220 million of investment since 2015, we create technology that fuels accessible, transparent and collaborative communication to empower our base of 20,000+ customers (and growing) to make authentic, human connections.

Conversation is a cornerstone of our culture. Wherever our people find themselves in the Aircall world – Paris, New York, San Francisco, Sydney, Madrid, London, Berlin, or at home – everyone has a voice that is valued.

Whatever your background, wherever you’re from – we want you to join the conversation. Let’s talk.

About the role:

We are looking for a Transformation Program Manager (TPM) to join our Strategy & Operations team. Led by a former Bain Manager, this team is reporting directly into the CEO (former AWS), with the mission to support Aircall's strategic plan definition & execution, framing analytics & key processes and delivering critical strategic projects.

What you'll do:

• Scope & lead cross-functional projects end-to-end: take complex projects (typically, with 5+ teams involved across Go-To-Market & Product/Engineering teams), break them down into manageable pieces, drive collection of business and systems requirements, write specifications, elaborate project schedules from design to release, clarify roles & responsibilities, and coordinate design/implementation efforts
• Act as a cross-functional PMO to deliver projects with expected quality & in a timely manner. Anticipate and make tradeoffs, balancing customer and business needs versus technical constraints
• Challenge technical counterparts as needed, with ability to deep-dive granularity on any topic related to Product, Engineering, Systems
• Report progress, anticipate bottlenecks & provide escalation management, interacting with team members up to C-suite

What you'll bring:

• You have 5+ years of experience in strategy consulting or investment banking, overseeing large scale transformation projects, successfully managing cross-functional initiatives. Experience managing Go-To-Market oriented projects is a plus
• You are not afraid to get your hands dirty to get the job done
• You are able to interact at any level of the organization, from software development teams to CEO
• You are able to thrive and succeed in an entrepreneurial environment, and not be hindered by ambiguity or competing priorities. You have solid prioritization skills
• You always shoot for excellence
• You are enthusiastic, reliable and fun: people enjoy working with you and trust you