Supervisor - OpenData Research Center

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $2B in revenue in our last fiscal year with extensive growth potential ahead.

At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.

As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.

Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.

The Role

The Research Center Data Steward Supervisor is responsible for the direct supervision of a Data Stewardship team remotely.

What You'll Do

• Provide daily personnel supervision and performance management of a Data Stewardship team
• Ensure that data stewardship goals for speed and accuracy of resolving records are attained
• Monitor the work of the Data Stewardship team and ensure productivity
• Utilize metrics reports to ensure data steward performance and quality
• Assess and monitor the daily resource allocation and workflow management to meet project deadlines and changing priorities
• Attend regular supervisor staff meetings and be able to discuss team goals and progress
• Additionally, provide hands-on stewardship of customer data change requests and other customer-facing work requests
• Conduct team meetings to align with Research Center objectives and goals

Requirements

• Prior Supervisor experience or Team Lead experience is required
• Strong coaching and development skills
• Proven track record of improving the performance of teams and individuals
• Computer experience including proficiency in Windows, Internet searches, and MS Office (PPT and Excel)
• Highly organized, extreme attention to detail, and focus on quality
• Able to work independently
• Strong analytically, able to interpret data reports
• Can learn quickly, problem-solve, and multi-task
• Excellent communication skills
• Must be able to travel 2-3 times per year for Research Center Co-Working events in Radnor, PA for 4 days for each event

Nice to Have

• Call Center or Data Center experience in a supervisory role
• Experience working with healthcare and /or healthcare-related data and/or the life sciences
• SQL knowledge is a plus
• French or Spanish language proficiency

Perks & Benefits

• Medical, dental, vision, and basic life insurance
• Flexible PTO and company paid holidays
• Retirement programs
• 1% charitable giving program

Compensation

• Base pay: $35,000 - $60,000
• The salary range listed here has been provided to comply with local regulations and represents a potential base salary range for this role. Please note that actual salaries may vary within the range above or below, depending on experience and location. We look at compensation for each individual and base our offer on your unique qualifications, experience, and expected contributions. This position may also be eligible for other types of compensation in addition to base salary, such as variable bonus and/or stock bonus.