Documentation Team Lead

We are seeking a highly motivated and resourceful individual to be a part of our Documentation and Insurance Verification team. This role will provide day-to-day guidance to this small team (5 staff members) while also becoming an expert in performing insurance verifications and chasing documentation requirements for Durable Medical Equipment (DME) orders for urology, ostomy, wound care, and diabetes. This role is split 65% / 35% in doing the work of a Documentation/Insurance Verification Specialist and providing guidance and leadership to the team.

Since our inception in November 2019, Better Health has gained Medicare licenses in 48 states, 16 Medicaid licenses, and serves the members of top payers, including Medicare, Medicaid, Cigna, Humana, Florida Blue, and Oscar, among others. We are backed by top investors including Mosaic General Partnership, General Catalyst, Caffeinated Capital, Healthworx, University of Miami Health System, Samsung Next, GSBackers, Table Management, and at.inc/ (see our latest funding announcement).

What You'll Do

• Provide leadership: Take lead in directing the team on which activities to focus attention through patient prioritizations, call strategies, and leading by example
• Drive efficiency: Review individual performance and coach team members to improve their every-day outputs and quality. Drive accountability every day, and be a voice to drive changes in process and automation so we can continue to improve over time
• Collect Documentation: As a working team lead, this role will also have you be responsible to contact offices to collect documentation, and this role should be a top performer to lead by example in showing the team how to effectively engage with doctor's offices to collect and review documentation

Who You Are

• Comfortable working in a fast-paced, dynamic startup environment
• Able to interact and communicate professionally with various levels within the organization
• Ready to step into a small team to drive production and provide basic oversight
• Must be detail-oriented and have excellent oral and written communication skills ( phone etiquette, spelling, grammar)
• Healthcare experience, insurance verification, documentation, and/or DME experience preferred

Compensation and Benefits

• Competitive salary and benefits (Medical, Dental, and more)
• Fully remote opportunity with a distributed company
• Talented and fun coworkers who are passionate about improving our healthcare system
• The opportunity to be part of a mission-driven company and make a difference in patients’ lives