RCM Lead Trainer

We are united in our mission to make a positive impact on healthcare. Join Us!

• South Florida Business Journal, Best Places to Work 2024
• Inc. 5000 Fastest-Growing Private Companies in America 2024
• 2024 Black Book Awards, ranked #1 EHR in 11 Specialties
• 2024 Spring Digital Health Awards, “Web-based Digital Health” category for EMA Health Records (Gold)
• 2024 Stevie American Business Award (Silver), New Product and Service: Health Technology Solution (Klara)

Who we are:

We Are Modernizing Medicine (WAMM)! We’re a team of bright, passionate, and positive problem-solvers on a mission to place doctors and patients at the center of care through an intelligent, specialty-specific cloud platform. Our vision is a world where the software we build increases medical practice success and improves patient outcomes. Founded in 2010 by Daniel Cane and Dr. Michael Sherling, we have grown to over 3400 combined direct and contingent team members serving eleven specialties, and we are just getting started! ModMed is based in Boca Raton, FL, with office locations in Santiago, Chile, Berlin, Germany, Hyderabad, India, and a robust remote workforce with team members across the US.

Modernizing Medicine delivers truly disruptive and transformative products and services that will impact the healthcare industry. The work we do makes a difference.

Our web and mobile applications are transforming healthcare information technology to increase practice efficiency and improve patient outcomes. We offer end-to-end specialty-specific solutions from practice management, through EMR to Revenue Cycle Management (RCM) that help our clients maximize their efficiencies.

Modernizing Medicine is hiring an RCM Lead Trainer . The RCM Lead Trainer is responsible for knowledge transfer, curriculum and content documentation, and delivery of training to new and existing team members. The RCM lead trainer will provide essential provider revenue cycle process knowledge and train team members on the ModMed standard for analyzing the data trends using various reports, dashboards and matrices. If you have strong experience in building training curriculums around provider RCM processes and passion for coaching to transform the knowledge experts into business problem solvers, please apply!

The Role:

• Play a pivotal role in ensuring new and current team members receive training that proves the transfer of knowledge necessary to perform their job duties while adhering to ModMed’s SOPs and highest Industry standards.
• Work with delivery and quality teams to understand the training requirements of analysts to provide a customized-training approach as needed; participate in review meetings to understand training requirements and discuss opportunities to improve the content and training methodology.
• Collaborate with training and global partners to build and design training content, establish standard documentation and methodology for training delivery ensuring training is focused and agile so analysts are able to understand and deploy acquired skills within expected time frame.
• Guide and motivate team members, in partnership with leadership, to complete various training programs available and participate actively in various organizational initiatives to keep updated with new changes in product and processes.
• Present the trends on training programs, knowledge enhancements and future initiatives to leadership and other key stakeholders.
• Work closely with hiring teams to onboard new employees to their roles and responsibilities, ModMed culture and overall ModMed ecosystem.
• Identify and deploy tools and techniques to conduct training sessions both for in-office and remote team members.
• Institute pre and post training evaluations to ensure training effectiveness and determine the level of understanding for continuous improvement.
• Conduct workshops to train and coach team members to improve communication and collaboration while working with geographically and culturally diverse teams.
• Perform additional projects and job duties as assigned.

Skills & Requirements:

• Bachelor’s preferably in Human Science / Commerce/ Business Administration required
• Certified trainer certification preferred
• Certification in Process and Quality Excellence preferred
• Must have strong, hands-on-knowledge of all the functions within Physician RCM of US Healthcare.
• 10 + years of related working experience in core Provider RCM, out of which minimum 3+ years as a Lead Trainer.
• Strong knowledge of documenting workflows and creating training content.
• Significant experience identifying positions’ training requirements, creating and managing associated training curriculum.
• Exceptional written, verbal and interpersonal communication skills required; working closely within a collaborative environment having multiple onshore and offshore teams.
• Adept at understanding data, dashboards and matrices; able to create visualizations of data through charts, graphs and PPTs using MS Office and other tools.
• A Six Sigma Specialist who has participated in process and quality improvement projects is preferred.
• Proven experience and commitment to actively promoting a positive work environment and developing an employee-focused, supportive workplace aligning to ModMed’s culture.
• Able to work during US Day within a hybrid work model from home and office as per the needs of the Company is imperative - This position requires working interactively with onshore / offshore teams.

ModMed Benefits Highlight:

At ModMed, we believe it’s important to offer a competitive benefits package designed to meet the diverse needs of our growing workforce. Eligible Modernizers can enroll in a wide range of benefits, including:

• Comprehensive medical, dental, and vision benefits, including a company Health Savings Account contribution,
• 401(k): ModMed provides a matching contribution each payday of 50% of your contribution deferred on up to 6% of your compensation. After one year of employment with ModMed, 100% of any matching contribution you receive is yours to keep.
• Generous Paid Time Off and Paid Parental Leave programs,
• Company paid Life and Disability benefits, Flexible Spending Account, and Employee Assistance Programs,
• Company-sponsored Business Resource & Special Interest Groups that provide engaged and supportive communities within ModMed,
• Professional development opportunities, including tuition reimbursement programs and unlimited access to LinkedIn Learning,
• Global presence and in-person collaboration opportunities; dog-friendly HQ (US), Hybrid office-based roles and remote availability for some roles,
• Weekly catered breakfast and lunch, treadmill workstations, Zen, and wellness rooms within our BRIC headquarters.