Solutions Engineer

Your mission

Our customers trust Paradigm for a core part of their business; this role ensures we earn that trust every day.

You’ll work directly with our top clients, providing critical technical support and developing tools that enhance both product performance and client success. This is not simply a reactive role; we want engineers who will anticipate future problems and avert them. Your ability to support our customers when things go wrong is crucial, but so is prevention.

If you’re just as excited about people as you are about technology, we’d love to talk to you.

What You’ll Do

• Client Support: Serve as the primary technical contact for top clients, handling API integrations, troubleshooting, and debugging.
• Tool Development: Build and manage analytical tools for the Product team to monitor and report on product and client success, including dashboards, alerts, and monitoring systems.
• Automation: Create automation tools for Product and Sales teams to streamline operations and enhance client engagement.
• Collaboration: Work closely with Core Engineering Teams to resolve technical issues and manage the Paradigm Product Knowledge Base, including API documentation and technical guides.

What You Bring

• Client Communication: Exceptional communication skills with the ability to engage proactively with clients. 5+ years of experience in a client facing role
• Technical Tools Proficiency: Experience with Datadog, Grafana, and other observability tools.
• Independent Worker: Capacity to operate independently with minimal supervision and a readiness to take initiative.
• On-call Availability: Willingness to be on-call, including occasional weekends.
• GitHub Experience: Familiarity with using GitHub for code changes, CI workflows, and feature development.
• API Mastery: Proven experience with API integration and support.

Nice to Have

• Coding Expertise: Strong skills in Python and ideally Go, with a solid foundation in coding and system design.
• Git Comfort: Comfortable using Git and familiar with Crypto Exchange APIs.
• Crypto Knowledge: Experience in crypto trading, derivatives, and working with trading platforms.
• Automation and Scripting: Skills in writing automation scripts and building sandboxes.
• Certifications: DataDog certification is a plus.