Customer Success Manager

A market leader in credit intelligence, Reorg brings together journalists, financial analysts, legal analysts, technologists, and data scientists to collect and synthesize highly complex information into actionable intelligence. Since 2013, tens of thousands of professionals across hedge funds, investment banks, management consulting, and law firm verticals have come to rely on Reorg to make better, faster, and more confident decisions in pace with the fast-moving credit markets. A proud member of the Permira portfolio since 2022, Reorg’s operations continue to grow rapidly across North America, the UK, EMEA, and APAC. For more information, visit: www.reorg.com

Working at Reorg

Consistent with our growth, Reorg hires innovators and trailblazers across the globe to drive our business and our iron-clad corporate culture alike. Our core values – Action Oriented, Customer First Mindset, Effective Team Players, and Driven to Excel – define an organizational ethos that’s as high-performing as it is human. Among other perks, Reorg employees enjoy competitive health benefits, a generous retirement package, generous parental leave, gym subsidies, educational reimbursements for career development, recognition programs, and much more.

The Role

The Customer Success Manager will be responsible for managing a book of existing clients in the buyside space while supporting our efforts to promote processes, drive retention rates and increase revenue. The Customer Success Manager will possess strong communication, relationship building and problem solving skills and will be a key member of our London commercial team.

Responsibilities

• Become a Reorg expert with a strong understanding of our products, services and the financial restructuring industry/process
• Manage a book of strategic clients, understand their business drivers/goals and ensure they are adopting the Reorg product suite
• Develop key relationships, drive usage and reach with a wide range of subscribers through understanding each persona’s different workflows, educating them with best practices on how to use their subscription, gathering feedback and providing updates on new functionalities, databases and products
• Leverage existing customer relationships and expand the network of relevant contacts within each account to become the partner of choice for their needs
• Collaborate with various internal teams across sales, editorial, product, and tech to ensure our client’s needs are met
• Work closely with the sales team to develop account plans, monitor client’s platform usage, and share findings from client interactions, including but not limited to relaying new firm knowledge and potential expansion opportunities to ensure customer growth
• Act as the voice of the customer when collaborating with various internal teams across sales, editorial, product, and tech to ensure our client’s needs are met

Requirements

• Bachelor’s degree, preferably in business, finance or a related field
• 3+ years of working experience in a customer facing role, within financial services
• Excellent written and verbal communication skills
• A self starter who is diligent, organized, and detail-oriented

Reorg provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Reorg complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.