Fulfillment Operations, Ukraine

About Zipline

Do you want to change the world? Zipline is on a mission to transform the way goods move. We aim to solve the world’s most urgent and complex access challenges by building, manufacturing, and operating the first instant delivery and logistics system that serves all humans equally, wherever they are. From powering Rwanda’s national blood delivery network and Ghana’s COVID-19 vaccine distribution to providing on-demand home delivery for Walmart, to enabling healthcare providers to bring care directly to U.S. homes, we are transforming how things move for businesses, governments, and consumers.

The technology is complex but the idea is simple: a teleportation service that delivers what you need, when you need it. Using robotics and autonomy, we are decarbonizing delivery, decreasing road congestion, and reducing fossil fuel consumption and air pollution, while providing equitable access to billions of people and building a more resilient global supply chain.

Join Zipline and help us to make good on our promise to build an equitable and more resilient global supply chain for billions of people.

ABOUT YOU AND THE ROLE

As a member of Zipline's Fulfillment operations team, you'll be responsible for building a strong supply chain of health commodities to enable health facilities to provide the best services to their patients. By joining us, you'll be contributing to providing access to healthcare for all. Your main responsibilities will involve performing and coordinating a variety of tasks within the Fulfillment Operations team to ensure that our customers get their requests/orders on time. At Zipline, we believe that where you live should not influence your access to vital medical supplies. If this opportunity sounds like something you'd want to be a part of, then keep reading.

We are currently hiring for this role in two locations;

1. Close to Myrotske village, Bucha district, Kyiv region.
2. Close to Yarynivka village, Rivne district, Rivne region

WHAT YOU'LL DO

As a Fulfillment Operations Professional in Ukraine, you will be part of the team that ensures that blood products & medicines are delivered from our distribution centers to healthcare facilities in a safe, reliable, and fast manner. By joining us, you will therefore be contributing to our mission of ensuring that every human on Earth has instant access to vital medical supplies. Your main responsibilities will include:

• Customer Service & Order Fulfillment: You will be the first line when it comes to fielding orders from customers & ensuring they have high quality & excellent experience.
• Responding to calls from customers and collaborating with other members to process their orders
• Inventory & Warehouse Management: Organizing and managing supplies and equipment to ensure as the company scales, proper management procedures are in place.
• Product Handling: Manage & prepare packages to be delivered via drone to the hospitals and clinics to ensure quality & speed of delivery.
• Best Practices & Safety Management: Work with a team to perform daily quality control, and oversee safety and regulations at the Zipline distribution center.
• Сompetitive salary and benefits, business travel to Zipline Academy in Africa.

WHAT YOU'LL BRING

• Full professional proficiency in spoken and written English and Ukrainian.
• Education requirement: Second (Master’s) level in Pharmacy or Initial level (short cycle) in Pharmacy (Junior Bachelor)
• A valid certificate of a pharmacist-specialist - optional
• Passionate about making sure that each component of our supply chain and order processing is handled perfectly
• Proactive with excellent organization and attention to detail
• Obsessed with customer experience and making sure the quality of our deliveries always exceeds expectations
• Upbeat and positive attitude, a collaborator who wants to succeed while also helping teammates grow
• Preferred: Experience in the operational work with Affordable Medicines Government Program (Ministry of Health of Ukraine)

WHAT ELSE YOU NEED TO KNOW

• Must be eligible to work in Ukraine
• Must be willing and able to take on an onsite full-time position (period not more than 45 hours/week)
• Women are encouraged to apply, as we believe a balanced team is critical for success

Zipline is an equal opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws or our own sensibilities.

We value diversity at Zipline and welcome applications from those who are traditionally underrepresented in tech. If you like the sound of this position but are not sure if you are the perfect fit, please apply!