Clinical Senior Consultant - Managed Services

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $2B in revenue in our last fiscal year with extensive growth potential ahead.

At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.

As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.

Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.

The Role

Interested in making a rapid impact on Life Sciences organizations at the forefront of ground-breaking cures and therapies? Do you love solving business problems with technology? Are you passionate about enabling Clinical Operations to make Life Sciences organizations more productive and efficient? As a Clinical Senior Consultant, you will support a group of customers assigned to you, think companies such as Merck, Bayer, Novo Nordisk, AstraZeneca, and many others. Your task will be to understand their business processes, provide guidance, discuss Vault changes, and apply all the required configurations. You will also actively collaborate with other teams at Veeva, shape ideas, enhance our delivery model, and work closely with our product management team to communicate the customer's requirements and meet the evolving needs of the industry. To thrive in this role, you are likely a tech-savvy person. You have been configuring, supporting, or implementing software solutions. You enjoy working with customers, speak fluent English, and have strong communication and presentation skills. This is a full-time role with Veeva. Qualified candidates must be legally authorized to be employed in Europe. Veeva Systems does not anticipate providing sponsorship for employment visa status for this employment position.

What You'll Do

• Analyze customer requirements and support solution design and architecture of trial sponsors or contract research organizations (CRO) in Vault Clinical (e.g.: eTMF, CTMS, SSU, Payments, etc.).
• Think critically about business requirements to help advise and design a solution for customer success that will see adoption and ensure alignment of processes to system design and functionality.
• Work with customers and contribute to system design workstreams (e.g.: requirements gathering, configuration, validation, migration, integration, training).
• Troubleshoot issues and perform configuration changes in the system.
• Define the customer’s business deployment plans, key performance indicators, and post-live governance.
• Act as customer liaison managing communication between implementation and maintenance teams, customer stakeholders, and internal Veeva Product teams.
• Guide customers in adopting Vault and industry best practices as part of post-implementation programs focused on the holistic success of the customer.
• Drive change management methodology at our customers switching from on-premise to SaaS solutions.
• Mentor project team members and junior consultants.

Requirements

• 8+ years experience in implementing, supporting, or administering core business and IT operations-related technology solution(s),
• In-depth knowledge of Clinical Operations processes; including ICH-GCP guidelines, Study document development, Data Management Plan, Feasibility & Site Selection, Qualification and Initiation processes, Patient recruitment, Site Monitoring, and Close-out visits, Study Archival procedures.
• Proven track record leading implementation and/or maintenance tracks as a consultant, business analyst, or IT lead and/or business sponsor.
• Influential experience in leading teams through hard decisions and negotiating compromises
• Experience in working in a Consulting and/or Customer facing role, and managing customer expectations
• Excellent verbal and written communication skills in English
• Proven ability to work independently in a dynamic environment, comprehending and translating business requirements, and creating corresponding solutions designs
• University degree or equivalent relevant experience

Nice to Have

• Knowledge and applicable work experience in the Life Sciences industry in the Clinical (MedTech, Pharma, Biotech), Healthcare, or Pharmacovigilance spaces.
• Direct experience with regulated systems or data-driven applications such as Veeva Vault solutions, Oracle Siebel, goBalto, BioClinica CTMS, Medidata Rave CTMS/Strategic Monitoring, Parexel IMPACT, Bio-Optronics Clinical Conductor, PhlexEView, Trial Interactive, DrugDev Site Selection, and Payments, WingSpan eTMF and SiteZONE, Complion, Florence eBinders, Forte Oncore, and eReg, NextDocs, Documentum, SharePoint or other technologies used in the management of clinical studies.
• Knowledge of Software Validation processes and requirements
• Project management experience
• Execution experience with Agile methodology and/or ACP Certification
• Experience in service delivery management and/or systems implementation
• Proficiency in additional European language(s)

Perks & Benefits

• Health & wellness programs