West Coast Strategic Partner Manager (Los Angeles, San Francisco, San Diego)

Meet Gorgias, the customer service platform that’s designed for ecommerce merchants, and built to support all the tools in their stack. Our product unifies support over email, live chat, voice, Facebook, Instagram, Twitter, and SMS in one feed to help our merchants provide exceptional customer experiences at scale on Shopify, BigCommerce, and Magento.

In Gorgias, every incoming support ticket displays customer info such as order and conversation history, giving agents the context they need to provide the fast support customers expect. Plus, support teams can work more efficiently by easily viewing, tagging, and prioritizing every open ticket across all their support channels.

We even process these tickets with our proprietary machine learning algorithms, and can deflect up to a third of repetitive merchant tickets without human interaction, through our Automation Add-on. Everything we do is for our customers, and we’re currently serving over 10,000+ e-commerce merchants, including Steve Madden, Timbuk2, Decathlon, and Sports Illustrated. They love us for our innovative product, our focus on their ecommerce needs, and, of course, our lightning-fast customer service response times.

We raised our $25 million Series B round in December 2020 and our $30 million Series C round this year. In between, we more than doubled in size in every meaningful way: annual recurring revenue, the size of our customer base, and the size of our Gorgias team, for starters. We’re still growing fast and looking for new teammates who want to grow with us.

Join our team for the opportunity to:

👩🏼‍💻Work with smart, passionate people every day
💪 Get extreme ownership over your work and results
🧠 Be treated like the expert you are

The Business Development and Partnerships team is hiring a Strategic Partner Manager, preferably in Los Angeles.

This is your chance to join a winning team driving half of the revenue of a growing Tech Startup.

Partnerships at Gorgias
100 Tier 1 Partners, 600 Tier 2 Partners
Attending 200+ events per year
Growth: 5-10%+ MoM for the last 18 months

What You'll Do

• Drive Annual Recurring Revenue (ARR) through industry agency partners and events
• Be the face of the company at various events, meetups, and trade shows
• Work closely with Account Managers to help them close deals
• Develop our partner program, processes, and documents to enable our partners to become ambassadors of our software and drive leads through our sales process
• Constantly optimize the sales pipeline by leveraging data analysis at each step of the process
• Become a thought leader on the topic of ecommerce

Who You Are

• You are high-energy and hungry to drive growth.
• You want to step up to the challenge of hustling to scale our agency and events channel.
• You have a strong ability to influence. People trust you for your matter expertise.
• Previous experience in ecommerce or at a SAAS company desired.
• Can demonstrate a holistic understanding of marketing and sales strategies in ecommerce or SAAS
• Comfortable in an international environment, can be traveling 25% of the time.
• You want to join a startup in its most exciting moment: fast growth
• Passion for learning! You know that you don't know much, and you want to improve every day.

Perks & Benefits

• 💰 Competitive salary (60th percentile of the market) and equity packages (65th percentile of the market)
• 🏖️ 4-week vacation
• 🤕 Paid sick leave
• 🧸 Paid parental leave
• 💻 Latest MacBook Pro
• 🍽️ Personal credit card to buy lunches (you’ll have your own Gorgias credit card)
• 🏥 We offer a 4% bonus for healthcare to compensate for Private Health costs included in your offer’s calculation.
• 💆🏻‍♀️ Get up to $700 to set up your workstation at home (working from home should feel breezy)
• 📚 Get up to $2000 of learning material (includes books, courses, training sessions that are easily identified and linked with your job scope)
• 🥰 Every quarter, we organize a company-wide summit to discuss where we’re going and strengthen the social bonds (once the health situation allows it, we’ll transform these summits into offsites!)

Why join us?

🚀 We're among the fastest-growing startups in the eCommerce ecosystem
🦄 We've built an extremely efficient go-to-market engine
🥇 Work with a talented team you'll learn a lot from
🙏 Join a company where automation, good & clean data are core beliefs shared by all

More cool things to know about Gorgias... 😁

• Raised our Series A for $14M in 2019: TechCrunch Article ←
• Raised our Series B for $25M in 2020: TechCrunch Article ←
• Raised our Series C for $30M in 2022: TechCrunch Article ←
• We went from 0 to 8000 merchants using our platform every day from 2016 to 2021
• We have a 4.8 rating on Glassdoor
• What our customers are saying: apps.shopify.com/helpdesk#reviews
• Our software stack: stackshare.io/gorgias
• Other positions: jobs.lever.co/gorgias

Discover Gorgias Platform here: https://www.youtube.com/watch?v=4sLFpe-xbhk

Learn about our compensation policy here: https://www.gorgias.com/blog/international-saas-salary-calculator

Gorgias ensures equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, veteran status, or any other characteristic protected by law.