FALL 2024 - Customer Success Intern

Pulse has nearly 2 decades of experience in the medical travel industry, solving problems for our B2B partners. The end result is a 3-tiered solution -- marketing, patient management platform, and payment tools -- that gives providers a sophisticated machine to oversee and control their international practice growth.

Today's medical travel industry generates just over $100 billion dollars of annual revenue, sending 16 million patients to and from all corners of the globe. Because we are working to disrupt a massive industry that scales across dozens of countries, it is essential to hire the best and the brightest partners from all backgrounds, experiences, and perspectives. If you seek to work with a fast-growing and exciting company where you can power what’s next in technology and global healthcare, we'd love to meet you.

You are:

• Passionate about people and the customer success domain; you’re energized by speaking with people and enjoy problem solving.
• A strong communicator & team builder; you are interested in development and endless learning opportunities.
• Focused on efficiency and process improvement. As an intern, we welcome feedback and new ideas to help the Pulse team meet its goals.
• Focused on speed; you aren’t afraid to move quickly and with sound judgement.
• Data driven; you enjoy the story-telling side of data management.
• Results-driven and capable of executing in a fast-paced environment.
• Passionate about Pulse’s mission and the work done by the healthcare community.
• bi-lingual or multi-lingual (in addition to English, you speak Spanish, French, etc)

Key Responsibilities:

• Be a thought partner to the Customer Success Manager and help clients to achieve their desired outcomes.
• Assist the Customer Success Manager in handling both client and consumer escalations.
• Represent the voice of clients across the company, especially in collaboration with product teams.
• Own and manage research projects to bring new growth strategies to the table.

Qualifications:

• Working towards a Bachelors or Masters degree during the time of the internship (or recently graduated)
• GPA of 3.0 or above
• A strong interest in customer service and technology
• Good analytical and problem solving skills
• Strong communication & interpersonal skills
• Attention to detail
• Good knowledge of working with different browsers and other related web-based technologies

When you join Pulse, you will:

• Have an opportunity to add value to a diverse team of innovative professionals
• Rise to new challenges everyday
• Receive competitive career growth opportunities