Partner Enablement Manager (Toronto, San Francisco, LA, NYC, remote)

Meet Gorgias, the customer service platform that’s designed for ecommerce merchants, and built to support all the tools in their stack. Our product unifies support over email, live chat, voice, Facebook, Instagram, Twitter, and SMS in one feed to help our merchants provide exceptional customer experiences at scale on Shopify, BigCommerce, and Magento.

In Gorgias, every incoming support ticket displays customer info such as order and conversation history, giving agents the context they need to provide the fast support customers expect. Plus, support teams can work more efficiently by easily viewing, tagging, and prioritizing every open ticket across all their support channels.

We even process these tickets with our proprietary machine learning algorithms, and can deflect up to a third of repetitive merchant tickets without human interaction, through our Automation Add-on. Everything we do is for our customers, and we’re currently serving over 10,000+ e-commerce merchants, including Steve Madden, Timbuk2, Decathlon, and Sports Illustrated. They love us for our innovative product, our focus on their ecommerce needs, and, of course, our lightning-fast customer service response times.

We raised our $25 million Series B round in December 2020 and our $30 million Series C round this year. In between, we more than doubled in size in every meaningful way: annual recurring revenue, the size of our customer base, and the size of our Gorgias team, for starters. We’re still growing fast and looking for new teammates who want to grow with us.

Join our team for the opportunity to:

👩🏼‍💻Work with smart, passionate people every day
💪 Get extreme ownership over your work and results
🧠 Be treated like the expert you are

Your mission
The Partner Enablement Manager delivers on building the enablement program to enable our ecosystem of 1000+ to understand how Gorgias can help their clients scale. Your mission is to evangelize the agency partner ecosystem and increase partner retention (number of active partners in the partner program). As the Partner Enablement Manager you will:

• Own all Agency Partner revenue KPIs and Playbooks
• Coach and support a team 10+ Agency focused Partner Managers
• Build comprehensive training tracks and certifications for partners
• Help organize Quarterly Partner Townhall and other partner-focused events
• Create content for our monthly partner newsletter
• Own and maintain our partner portal and LMS tool
• Collaborate with marketing to create content that cements Gorgias as an industry leader with our partners.
• Continuously evaluate our partner program and tiers to see where we can incrementally improve

Your profile

• Strong 'Teacher' profile. Preferred experience designing, developing, and implementing interactive e-learning courses.
• Superb organizational, time management, and prioritization skills with strong attention to detail
• Very Tech Savvy, comfortable setting up new tools and working with an operations team.
• SQL is a plus.
• Great presentation skills and aesthetic sense.
• You have a strong ability to influence. People trust you for your matter expertise
• Passion for learning! You know that you don't know much, and you want to improve every day

Partnerships at Gorgias

• Agency is the #1 growth channel at Gorgias generating over 20% of all new revenue
• 150 Tier 1 Agency Partners, 700 Tier 2 Partners
• Average contract value: $3k+
• Close rate: 40%
• Sales cycle: 30 days to close
• Growth: 100%+ YoY

Why join us?

🚀 We're among the fastest-growing startups in the eCommerce ecosystem
🦄 We've built an extremely efficient go-to-market engine
🥇 Work with a talented team you'll learn a lot from
🙏 Join a company where automation, good & clean data are core beliefs shared by all

More cool things to know about Gorgias... 😁

• Raised our Series A for $14M in 2019: TechCrunch Article ←
• Raised our Series B for $25M in 2020: TechCrunch Article ←
• Raised our Series C for $30M in 2022: TechCrunch Article ←
• We went from 0 to 8000 merchants using our platform every day from 2016 to 2021
• We have a 4.8 rating on Glassdoor
• What our customers are saying: apps.shopify.com/helpdesk#reviews
• Our software stack: stackshare.io/gorgias
• Other positions: jobs.lever.co/gorgias

Discover Gorgias Platform here: https://www.youtube.com/watch?v=4sLFpe-xbhk

Learn about our compensation policy here: https://www.gorgias.com/blog/international-saas-salary-calculator

Gorgias ensures equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, veteran status, or any other characteristic protected by law.