Integrations Specialist

Overview

Our mission at Greenspace is to empower mental health systems, service providers and individuals in care with the technology, insights and expertise they need to substantially improve how services are accessed, measured and delivered. We are looking for an Integrations Specialist to join our growing team and help deliver an integrated Measurement Based Care solution to our healthcare partners.

The Role

As our Integrations Specialist on the Integrations team, you will play a pivotal role in bridging sales, customer success, and engineering to ensure seamless integration experiences for our customers. You will be responsible for managing integration projects end-to-end, from kickoff through go-live, taking ownership of project coordination, implementation, and configuration on Greenspace’s side.

In this role, you’ll work across a diverse range of integration projects with multiple vendors, including integrations with Health Information Systems such as Electronic Health Record (EHR) and Electronic Medical Record (EMR) systems, Single Sign On (SSO) connections with external identity providers, eReferral integrations, data interfaces with external data warehouses for Business Intelligence (BI), and other specialized use cases.

What you’ll do

Customer Integration Management

• Manage the end to end delivery of customer integration projects from discovery, connectivity, configuration, UAT to launch.
• Help facilitate technical customer onboarding, implementation and integration of Greenspace into the customer’s technology stack
• Help customers map out their integrated workflow
• Configure integrations across various systems
• Partner with Customer Success Managers and Sales on customer calls to understand the customer’s needs and architect/design the technical solution using existing capabilities
• Conduct business / technical analysis using customer discovery processes to inform the solution, configuration and integration requirements
• Invest into customer enablement materials via our knowledge base, developer portal, customer collateral, and other templates that enable self service by our customers and customer-facing teams
• Provide demos, walkthroughs and training of our integration capabilities to prospective and existing customers

Technical Support

• Execute on Tier 1 and Tier 2 integration support requests, troubleshoot and provide effective support to customer queries from support channels
• Help improve technical documentation (REST API, SSO, etc), internal and external
• Troubleshoot connectivity or data flow issues using system logs and other diagnostic tools
• Provide subject matter expertise internally on integrations

Internal Collaboration

• Interface closely with Integrations Product Development team to escalate support requests that require development effort (Tier 3)
• Work closely with Product, Design and Engineering to share customer feedback and influence the product roadmap, helping us improve our integration capabilities

Required Skills

• Education: Degree in engineering, computer science or related field (or equivalent experience) is preferred.
• Technical Experience: 1-3 years in technical role (such as development, QA, technical support, solutions engineering or technology consulting) with the ability to problem solve and troubleshoot
• Stakeholder Management: Ability to build strong relationships and manage internal and external stakeholders in a complex environment
• Organization and Communication: Excellent project management skills, communication, and presentation skills with the ability to communicate technical concepts to both technical and non-technical audiences
• REST API’s: Hands on experience working with aRESTful APIs

Bonus Points

• Experience working in a healthcare setting with understanding of healthcare data exchange standards such as HL7, FHIR, etc.
• Experience working with EHR systems such as Epic, Cerner, Netsmart, AthenaHealth, etc.
• Experience with Single Sign On (SSO) services using standards like OAuth2, OpenID Connect and SAML2.
• Experience working in a modern software development environment, including practices like continuous integration, automated testing, code reviews, etc.
• Experience in a consulting or customer-facing role interacting with executive stakeholders, leading presentations, collecting requirements, driving customer technical implementations, and training users.

About Greenspace

Born out of St. Michael's Hospital in Toronto, Greenspace was founded to fill a gap between the proven benefits of measurement-based care in research and its actual implementation in practice. Since then, we've worked to break down barriers to implementation and empower organizations to use data to inform treatment decisions and drastically improve the quality of mental health care across North America. Our solutions include:

Measurement Based Care Platform: Enables mental health providers and organizations to implement consistent evidence-based measurement into their practice and use it to inform the treatment process.

Intake Module: A flexible intake solution that facilitates a more effective referral into mental health and addictions services and allows for prioritization of care for those who need it most.

Population Health Module: A patient-facing solution that provides mental health support directly to individuals through a wellness portal, giving users the ability to track and engage with their own progress and take more ownership over their care decisions.

Our Culture

We are a startup, which means that you will have significant responsibility and an opportunity to play a pivotal role in the development and growth of our solutions. We are passionate about improving the quality of mental health care and improving the lives of millions of people. We believe in a collaborative work environment where everyone's view carries equal weight. Good ideas are good ideas and it doesn't matter whether they come from the CEO or the newest employee. Learn more about our culture on our website.

Diversity

We believe that diversity makes our organization stronger and we are committed to being an equal opportunity employer. Greenspace recruits, employs, trains, compensates and promotes employees regardless of race, religion, colour, national origin, gender, age, sexual orientation, gender identity or disability.

Perks

• Healthy work/life balance - we recognize that building a startup is a marathon, not a sprint.
• Tight-knit collaborative work environment where we work in teams rather than siloed individuals.
• Flexible hybrid-remote environment with physical hubs in Vancouver, Kelowna and Toronto.
• Ongoing mentorship, coaching and personal development opportunities from experienced team members or external resources.
• Generous vacation and comprehensive benefits package, including paid parental leave.