Operator Support Associate
$65k – $65k
Published: 1 week ago
JetInsight
Best-in-class quoting and fleet management software for aircraft charter operators
Job Location
Job Type
Full TimeVisa Sponsorship
Not AvailableRemote Work Policy
In office - WFH flexibilityHires remotely in
Relocation
AllowedHiring contact
David BenjaminThe Role
We’re looking for a full-time Operator Support Associate (Customer Support Associate) to join our high-performing and fast-paced support team. You will serve as a trusted advocate and resource for our customers and strive to maintain JetInsight’s reputation for the best customer service satisfaction in the industry.
Your responsibilities will include:
- Solving client issues via all channels including chat, email, and phone
- Becoming a cross-functional team player by partnering with our Customer Success and sales teams
- Being the voice of the customer by providing feedback to the Product and Engineering teams
- Helping to improve the customer experience while working in a collaborative, fast-paced, and fun team environment
- Some after hours and weekend work will be required
You resonate with the following skills, traits, and experience:
- A history of success in a customer-facing role
- Excitement to work at a growing start-up
- A desire to learn and immerse yourself in a new industry to truly understand the customer
- An attitude that gets things done
- Strong problem-solving abilities to quickly understand customer's core issues and find creative solutions
- An interest in aviation and/or the travel industry is a plus!
More about JetInsight
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