Community Manager

Who we are

Makelane is building the MasterClass for ambitious women starting businesses by democratizing access to women's dream business mentors. We create courses & memberships designed to accelerate women-owned businesses and we're looking for a Community Manager to help us get there.

Our instructors are experts who have helped launch & scale world-class brands like Allbirds, Casper, Stitch Fix, Lululemon, Sephora, Hint Water, Mented, BirchBox, and more. Our mission is to democratize access to the knowledge & support women need to start thriving businesses—because we believe that when women thrive, we all do.

Our approach

1. World-class instructors. Our instructors are real experts who have helped scale brands like Allbirds, Casper, BirchBox, Lululemon, Sephora, Stitch Fix and more. We're here to democratize access to some of today's best founders & specialists.
2. In-depth actionable curriculum in each vertical. We develop world-class curriculum that dives deep in each vertical (starting with ecommerce) so we can go beyond the aspirational and get into the actionable step-by-step info women really need to succeed.
3. Community first. We focus on community so we can understand our members, connect them to other like-minded women, and accelerate a movement of women lifting each other as they rise. We believe that community & knowledge together catalyze meaningful success.

About the role

This role is for the candidate who is excited about taking ownership of our free communities & eventually paid memberships as a core part of our platform.

You will be responsible for these key areas:

1. Building community. You will manage the community, listen to members for feedback & ideas, and design the membership experience from end-to-end.
2. Managing events & programming. You will identify opportunities for content, find the right instructors, and host events that move the needle for our community.
3. Developing a scalable digital product. You will own the membership as a core product, managing the pricing, features, operationalization and scalability of all memberships.
4. Ensure community success. You will gather feedback, inquiries, and complaints to ensure the success of free and paid members of our communities.

You are...

• Passionate about online community
• An empathetic listener who can distill community feedback into product & content ideas
• Experienced in organizing & managing events
• Willing to experiment with ideas to keep improving the community experience
• Deeply empathetic towards our customer and her needs
• Natural and dynamic on "stage" as an event host & facilitator

The ideal candidate has...

• A background in managing community, memberships, and/or event programming
• Proficiency moderating & scaling communities on Facebook & Slack
• A passion for helping women entrepreneurs
• A high level of organization & attention to detail
• Enthusiasm for online learning & continued education
• Ecommerce or DTC experience a plus

To apply

We are a remote company but LA-based candidates preferred.

Please reach out to [email protected] with a resume and cover letter to apply.