Technical Support & Troubleshooting
Provide advanced troubleshooting for Windows, Linux, and macOS systems
Manage Active Directory environments including GPOs, OUs, and hybrid AD setups
Troubleshoot complex networking issues involving firewalls, VLANs, VPNs, BGP, DHCP, DNS, and routing
Configure and maintain MikroTik, Juniper, and other enterprise network devices
Diagnose and resolve VoIP issues including SIP, PBX systems, Asterisk, FreePBX, 3CX, Kazoo, and QoS
Perform packet capture and traffic analysis using Wireshark, tcpdump, and MikroTik Torch
Support Azure AD (Entra ID), Intune, and identity management platforms including Okta and Zero Trust frameworks
Maintain and troubleshoot virtualized and hyper-converged environments (Hyper-V, VMware, StarWind, TrueNAS Scale, Proxmox)
Manage backup and disaster recovery solutions including Veeam
Implement security hardening, endpoint protection, MFA, and compliance best practices
Automate repetitive tasks using PowerShell, Python, or Bash
