Jobs at Wonder

• Maintain and update the MIT roster & training schedule templates, including location planning and progress tracking, to manage the balanced deployment of MITs throughout their training.
• Own the Training Restaurant program and certifications, working with Regional Leadership to implement, execute, and drive program adoption.

• Project Execution: Oversee the end-to-end project lifecycle for new store openings from three months prior to launch through grand opening, ensuring smooth handover to operational teams.
• Multi-Project Management: Directly manage multiple stores opening projects concurrently, balancing tasks across timelines to meet project milestones.

• - Manage NSO timeline and checklist from X weeks out to X weeks post-launch.

Lead weekly meetings to track progress and status with cross-functional stakeholders.
Partner with site leadership to build a trainer roster and develop a training schedule/plan.
Manage trainer travel and expense logistics.
Place orders for internal demand/food for training sessions.
Escalate issues and identify opportunities for continuous improvement throughout the NSO process.
Ensure communication with all corporate support teams to ensure timeline adjustments and any changes are identified and aligned to all impacted groups.

• - Manage NSO timeline and checklist from X weeks out to X weeks post-launch.

Lead weekly meetings to track progress and status with cross-functional stakeholders.
Partner with site leadership to build a trainer roster and develop a training schedule/plan.
Manage trainer travel and expense logistics.
Place orders for internal demand/food for training sessions.
Escalate issues and identify opportunities for continuous improvement throughout the NSO process.
Ensure communication with all corporate support teams to ensure timeline adjustments and any changes are identified and aligned to all impacted groups.

• Handle multiple customer inquiries in a fast-paced environment, assisting approximately 100-150 customers per shift.
• Engage in inbound and outbound calls, focusing on building lasting customer relationships that drive product engagement, loyalty, and retention.

• Work with the FSQA Manager to implement Wonder’s FSQA systems, programs, processes, and procedures across the production facilities and distribution hub.
• Monitor and conduct food safety audits of the production facilities at an established frequency to ensure compliance to Wonder’s food safety programs and standards

• Ensure food safety procedures are followed on the Production floor, including but not limited to:

Monitoring and controlling access to the ware washroom.
Ensuring GMP compliance- use of PPE, employee practices.
Observing hand washing practices and course correcting non-compliance by employees.
Ensuring sanitation and cleanliness on the production floor.

• - Manage NSO timeline and checklist from X weeks out to X weeks post-launch.

Lead weekly meetings to track progress and status with cross-functional stakeholders.
Partner with site leadership to build a trainer roster and develop a training schedule/plan.
Manage trainer travel and expense logistics.
Place orders for internal demand/food for training sessions.
Escalate issues and identify opportunities for continuous improvement throughout the NSO process.
Ensure communication with all corporate support teams to ensure timeline adjustments and any changes are identified and aligned to all impacted groups.

• - Manage NSO timeline and checklist from X weeks out to X weeks post-launch.

Lead weekly meetings to track progress and status with cross-functional stakeholders.
Partner with site leadership to build a trainer roster and develop a training schedule/plan.
Manage trainer travel and expense logistics.
Place orders for internal demand/food for training sessions.
Escalate issues and identify opportunities for continuous improvement throughout the NSO process.
Ensure communication with all corporate support teams to ensure timeline adjustments and any changes are identified and aligned to all impacted groups.

• Bachelor's or Master's degree in Computer Science or a related field.
• 5+ years of experience in software engineering.

• Reports to and assists the project manager or senior project manager in all aspects of restaurant projects
• Actively participates in program and project specific meetings to update task statuses in project management softwares, reports and spreadsheets

• Construction project execution from due diligence of potential sites to design, through construction execution, and transition to operations
• Management of 3rd party Project Managers in support of regionalized role outs

• Develop and maintain logistics software that routes couriers through complex urban and suburban environments.
• Collaborate with cross-functional teams to optimize our core platform's delivery metrics, focusing on improving deliveries per hour while reducing delivery times.

• Process Optimization: Stabilize and improve labor reporting and forecasting processes.
• Continuous Improvement: Assist General Managers (GMs) and Regional Managers (RMs) with labor-related opportunities at HDRs (High Density Restaurants AKA Wonder locations).

• Develop and execute the GTM strategic vision for Wonder for Business, ensuring alignment with overall company growth goals and targets.
• Own and manage the full P&L for the B2B business, overseeing Sales, Marketing, Customer Success, and Strategy & Operations teams.

• Build visibility into and establish monitoring for the health and performance of Wonder’s Supply Chain network and Inventory Positions
• Manage complex supply chain problems by partnering with cross-functional teams to identify simple, customer-centric solutions

• Investor Model and Long-Range Planning: Develop and maintain comprehensive investor models and long-range plans to accurately forecast financial performance and support strategic decision-making.
• Collaboration with Business-line Heads: Partner with business-line heads to consolidate financial data and insights, ensuring alignment with overall corporate objectives and financial goals.

• Primary advisor and partner to the Director of Operations and Regional Leadership team providing guidance and direction on people matters
• Lead with a high-level of independence and collaborate with operational partners

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