Jobs at WalkMe

• Develop new or improve existing processes for the following work streams:
• Marketing guidelines and review for use of third party IP

• Be the 'voice of the customer' and provide internal feedback to maximize customer value and retention.
• Schedule and prepare Success Business Reviews for customers, with the top priority of increasing customer adoption and proving return on investment that leads to renewals/expansion.

• Lead an organization of Professional Services Consultants and their managers, who own delivering customer implementations.
• Build strong partnership with the Sales organization and serve as a Services sponsor on key opportunities and renewals.

• Flexible Work Arrangements: We offer a hybrid work place with flexible hours to help manage work commitments and personal life effectively.
• Supportive Culture: We focus on the whole person, celebrating what makes us unique, and create space for community.

• Assist in managing deployment pipelines to facilitate smooth and efficient software releases.
• Help implement and maintain observability solutions for monitoring system performance and reliability.

• SLED team revenue (ARR) performance
• Senior management reporting

• Complete billing tasks, produce invoices and credit memos in accordance with customers agreements
• Manage billing master data, including customer details and process internal requests for address, account and rate changes, account termination, account reactivation, recurring billing additions, etc.

• Partner with internal teams, like Sales and Customer Success, to identify top reference accounts and success stories
• Develop a strong understanding of WalkMe’s customer base and how to align the right people with the right opportunities

• Design engaging graphics for digital marketing materials, including social media posts, website elements, email templates, and display ads
• Develop infographics and presentations to effectively communicate complex information

• Expand WalkMe's client base!
• Generate new business through outbound opportunities and conduct

• Develop, execute, and oversee the creation of high-quality visual designs that align with WalkMe's brand strategy and marketing goals across various platforms, including digital, print, social media, and more..
• Ensure all creative outputs maintain brand/concept consistency and adhere to established brand ...

• Perform design reviews and assist in designing security elements within the product/feature
• Perform application penetration tests against our product

• Assist in managing deployment pipelines to facilitate smooth and efficient software releases.
• Help implement and maintain observability solutions for monitoring system performance and reliability.

• Develop, execute, and oversee the creation of high-quality visual designs that align with WalkMe's brand strategy and marketing goals across various platforms, including digital, print, social media, and more..
• Ensure all creative outputs maintain brand/concept consistency and adhere to established brand ...

• Be the 'voice of the customer' and provide internal feedback to maximize customer value and retention.
• Schedule and prepare Executive Business Reviews for customers, with the top priority of increasing customer adoption and proving Return on investment that leads to renewals/expansion.

• Draft and negotiate various types of commercial agreements, including SaaS agreements, partner agreements, data protection agreements, RFPs and supporting documentation with customers and partners, while ensuring compliance with complex legal matters and mitigating risks.
• Draft and negotiate various types of vendor license and services agreements.

• You will communicate with customers primarily by email, live chat and outbound phone calls/screen shares (some inbound calls will be necessary)
• You will be a trusted contact for WalkMe's portfolio of customers to help promote product knowledge and self-sufficiency during "in-the-moment" support interactions

• Develop and implement a content strategy that supports WalkMe's business goals and brand identity
• Lead and mentor a team of content creators, including writers, editors, and multimedia specialists

• Support the Account Executive by taking a consultative role in the customers' evaluation processes, including answering all technical questions, troubleshooting development/configuration issues, and managing escalation to Support and Engineering.
• Develop strong technical relationships within the various customer teams, acting as a trusted a...

Digital Transformation ConsultantDepartment: Field Chief Technology Officer(FCTO)Team: Digital TransformationTOKYO –FULL-TIME WalkMe pioneered the Digital Adoption Platform (DAP) to empower business leaders to realize the promise of technology in today’s overwhelming digital world. Through WalkMe...