Jobs at Upstart

• Serve as a core member on the automotive leadership team as we launch, scale, and service dealership sales tools for auto retail lending products, as well as automobile- secured loans offered through Upstart’s bank partnership platform;
• Perform legal research and provide practical legal advice cross functionally on the application...

• Lead successful cross-team and/or multi-quarter, multi-engineer projects
• Move quickly to drive both existing and greenfield projects forward, while always keeping our end users in mind

• Work within all areas of the platform from our web interfaces and 3rd party API integrations to backend business logic
• Move quickly to drive both existing and greenfield projects forward, while always keeping our end users in mind

• Expand the existing developer tools to support Upstart's various data validation & quality checks by integrating with open-source, 3rd party, and custom data quality solutions.
• Build a framework to capture Data Lineage and location of critical fields and integrate with Upstart's data catalog solution that informs various data handling rules.

• Leading and managing the day-to-day operations of the third party vendor, ensuring efficient workflow and adherence to phone and case SLAs.
• Will be responsible for delivering monthly business reviews to each line of business, providing key insights and performance updates.

• Collaborate with product managers, engineers, and business stakeholders to deliver projects that align with business goals
• Assist in the design, development, and maintenance of self-service tools that enhance the investor experience

• - Team Leadership

Lead, mentor, and develop a high-performing engineering team focused on providing the business and our supply partners with the data they need.
Foster a collaborative and inclusive team culture that promotes innovation, continuous learning, and excellence.
Technical Leadership
Oversee the design, development, and implementation of reporting systems and tools to support investor and lender activities.
Ensure the reliability, performance, and scalability of reporting platforms, leveraging best practices in software engineering.
Collaborate with architecture and infrastructure teams to ensure alignment with broader engineering goals.
Stakeholder Collaboration
Partner with product management, business stakeholders, and compliance teams to gather requirements and ensure reporting solutions meet business needs and regulatory standards.
Communicate effectively with stakeholders to keep them informed of project status, risks, and opportunities.
Project Management
Manage project timelines and resources to deliver high-quality reporting solutions on time.
Implement frameworks to ensure efficient project execution and continuous delivery.

• Work closely with our engineering and data science teams to securely design and implement new products and features
• Set up a regular vulnerability scanning tools and manage remediation of identified issues

• Handling the credit dispute functions and ensures using company resources to properly investigate all account information to provide accurate credit information is being reported.
• Act as a liaison between consumer reporting agencies, E-Oscar, and Upstart resolving credit bureau related issues and assisting with customer inquiries.

• Act as elevated level of escalation for Upstart’s customers pre-origination primarily on the phone.
• Assess complex situations, considering regulations and compliance expectations to determine if/when complaints should be filed.

• Engage with dealerships in your assigned territory to introduce and promote our digital retail platform.
• Develop and manage relationships with dealership stakeholders, ensuring alignment with their sales goals and objectives.

• Partner with the Data Analytics vertical teams, Machine Learning, Product, Engineering, and Finance teams to shape credit metrics and narratives, financial forecast, and driving consensus in the state of Upstart platform
• Influence Upstart’s credit platform and investor/lending community through informing decisions,...

• You’ll understand the needs of lending partners, capital markets and to define and build new solutions to meet their needs. What are their business objectives and how are those decisions made? What data, insights and proposals help drive those decisions?
• You’ll define the vision and strategy for external facing data access, reporting and analytics....

• Account research: Research target dealerships and identify key decision makers to better tailor messaging
• 1:1 sales prospecting: Deliver compelling, personalized messages and offers via daily cold calls and emails to key personas such as the General Manager, General Sales Manager, Dealer Principle and Directors of Marketing.

• Work with cross functional partners including product managers, designers, machine learning engineers, analytics, and marketing managers to design and deliver high-quality products to be served across various marketing channels
• Design and build technology for serving marketing content to users via scalable and personalize...

• End-to-end ownership of Lifecycle strategy and execution for Upstart’s emerging products
• Set revenue and performance targets, track pacing against them, and make adjustments to channel plans accordingly

• Design, implement, and maintain secure network architecture, including firewalls, VPNs, Wifi and switches.
• Monitor and respond to network and security incidents using tools like IDS/IPS, SIEM, and firewalls.

• Define the long-term technical direction and roadmap for Pricing in alignment with Upstart’s business objectives.
• Lead the design and development of a system that continuously optimizes the matching of supply and demand for Upstart’s borrower-lender marketplace.

• You will develop wireframes, interactive prototypes, and design mockups to communicate design ideas clearly and effectively to cross-functional teams.
• You will drive user research & analysis by conducting user research, including interviews, surveys, and usability tests, and gathering insights into customer needs, behavior, and pain points in servicing workflows.

• Work closely with cross-functional teams to understand business goals and translate them into technical requirements.
• Develop robust, high-performance services that enable real-time pricing decisions.