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ultimate.ai gives customer service agents the AI tools they need to provide faster, smarter responses.

In our Suggestion Engine, our AI learns from historical chat data and provides reply suggestions for agents in real time. In our live deployments, we have reduced response times by >30%.

Ultimately, as our AI learns from agent behaviours, it moves towards Full Automation (the Automation Engine). At peak times, we have been proven to reduce the number of incoming questions by >80%.

Founded in Nov-16 in Helsinki, ultimate.ai is fully commercialised, serving >25 enterprises across the Nordics and Germany.