Jobs at Rocket Money

• Building and improving the reliability and resiliency of our systems and services
• Establishing SLIs, SLOs, and error budgets for our most critical services and user journeys, and reviewing them regularly with the teams that own them

• Make key decisions for the future of our banking and investment systems that balance technical concerns with business concerns.
• Build user interfaces using React and build back-ends in Node & GraphQL.

• Drive TV Channel Performance: Own day-to-day media buying, optimizations, pacing, and post-buy analysis across Linear and Streaming TV, ensuring we consistently hit CPA, CAC, and ROAS targets.
• Optimize Spend For Efficiency and Impact: Identify high-potential pockets, apply repeatable playbooks, and scale winning tactics across networks and publishers.

• Handle inbound chat and email inquiries from members, delivering clear, empathetic, and solutions-focused support
• Develop, maintain and execute processes that provide key services to users across chat and email channels

• Partner closely with attorneys and cross-functional stakeholders to translate legal, compliance, and regulatory requirements into scalable business processes and operational workflows.
• Lead and coordinate legal team initiatives across Product, Marketing, Operations, Engineering, and other business functions.

• Lead the architecture and development of complex AI and ML powered features across Rocket Money's product suite, proactively identifying technical challenges before they become issues.
• Design, implement, and maintain robust evaluation frameworks. You ensure that ML/AI systems can be constantly improved and create frameworks so that others can do the same.

• Build the next generation of Rocket Money’s customer lifetime value models and integrate into the operational decision making and optimization of our marketing portfolio.
• Support internal marketing effectiveness measurement and estimation approaches.

• Support the growth of your team members, both in their day-to-day support work and in their longer-term career development
• Develop deep expertise across Rocket Money's products, serving as a go-to resource for your team and stepping in to handle customer interactions directly when volume calls for it

• Lead creative kickoffs for all major projects- owning the brief, aligning expectations, and setting strong creative direction from day one
• Manage day-to-day digital ad production within our pod structure, ensuring seamless execution across net new assets, iterations, and multi-format resizes and variations

• Partner with VSC’s Group Product Manager and Engineering Director to set and drive the product vision, strategy, and roadmap.
• Champion quality and user-centered design principles across everything your team builds and ships.

• Authentication (registration, login, account access, and user lifecycle workflows)
• Data privacy and trust systems (privacy requests, user deletions, and secure handling of sensitive data)

• Help the development and execution of Rocket Money’s creative testing roadmap, driving scale and efficiency across both digital and offline channels.
• Collaborate closely with the creative team to design, implement, and optimize creative experiments. You will recommend testing approaches, monitor performance, analyze results, and translate insights into clear creative direction that continuously elevates the team's output.

• Build and ship Premium management features across Stripe, in-app purchases (Apple IAP / Google IAP), credit card payment flows, and post-purchase lifecycle management.
• Own projects end-to-end: problem definition, technical design, implementation, rollout, and ongoing reliability.

• Help our users get the most from Rocket Money by ensuring we can reliably connect and ingest their financial information.
• Work in a cross-functional team of engineers, product managers, and designers to implement and support high-scale integrations.

• Build and improve analytics reporting and processes (we use Looker)

Work with stakeholders to scope analytical questions and determine appropriate KPIs/metrics
Determine optimal data visualization methods for decision making
Reduce technical debt, implement new parameters, and update LookML to align with best practices
Collaborate with Data Engineering/Analytics Engineering on data mart and model requirements
Identify automation and process improvement opportunities in BI

• Own integrated production end-to-end — from concept through delivery, building effective direct-response ads for social media channels, digital platforms, and broadcast
• Shoot, direct, and produce original footage — you're comfortable on set and across all stages of production from pre to post