Starred careers

The Problem:
Feedback from clients is essential to check whether your business is on the right track. However receiving constructive feedback is often expensive, time consuming and quickly outdated. The average company suffers a staggering 50% loss of clients every 5 years. Since it's almost 10 times more expensive to acquire new clients than to retain existing clients, it seems evident that client loyalty should be on top of the agenda.

The Solution:
Starred sets a new standard for high value client feedback that is integrated into one simple system based on the following principles:
1. Giving feedback shouldn’t be as painful as it currently is: One page, that’s it
2. Results should be real-time and ready for action throughout the whole company
3. Show that you listen by automatically feeding back on clients feedback
4. Feedback shouldn’t be a ‘one off’, but a continuous stream of actionable insights

Starred helps companies retain at-risk clients and create Super Promoters.