Jobs at SpotHero

• Lead B2B campaign and content calendar, by working cross functionally with Product, Marketing, and Sales to align the sales initiative's messaging and timing.
• Lead development of thought leadership strategy to elevate subject matter experts and regional voices within the sales team.

• With the use of data, develop new ways to improve the Customer and Operator experience, and reduce the need for Customers to contact SpotHero to resolve issues.
• Work with Revenue teams and develop narratives to be presented to Operator Partners that help them understand the value of investing in making the parking experience better for SpotHero customers.

• Field inbound contacts from customers with questions or issues when using the SpotHero parking reservation service.

Fielding all phone contacts
Assist with support email contacts between phone calls

• Fielding all phone contacts

• Squad Health

Drive results by establishing motivational goals and providing constructive feedback to squad members.
Assist squad in navigating relationships with Stakeholders e.g. Product, Design, Supply, etc.
Develop training plans for continuous development of the squad’s engineering skills and product knowledge
Ensuring squad members grow in technical areas that are of interest to them and/or are less experienced in.
Own the people, process, and technology of one or two squads.
Builds and maintains Psychological Safety within the squad and beyond.
Responsible for building and growing a top-performing squad, including the hiring/firing, training, and performance management of the humans on the squad.
Mentor and grow the capabilities of the squad(s)
Actively think about how to evolve the squad capabilities beyond the individuals.

• Analyze and optimize SpotHero's parking supply across assigned markets.
• Balance partner needs with SpotHero offerings to develop optimal solutions for all stakeholders.

• Work with leadership to identify new market segments and sales opportunities, collaborate with Manager, National Sales on strategy and own execution.
• Prospect potential new parking partners using online resources, social media, industry contacts and organizations, and on-the-ground prospecting.

• Analyze and optimize SpotHero's parking supply across assigned markets.
• Balance partner needs with SpotHero offerings to develop optimal solutions for all stakeholders.

Don't see a position that's right for you?

We're always looking for talented and enthusiastic team players, so submit your resume below!