Jobs at Point

• Build and own a driver-based marketing and sales forecast linking channel spend, leads, applications, fundings, and revenue
• Own the Marketing and Sales expense plan, including channel/program spend, agency and vendor costs, headcount, and commissions

• Payroll & Benefits Support: Gather attendance, overtime, and leave data for payroll processing, and assist employees with benefit inquiries.
• Onboarding & Offboarding: Handle new-hire paperwork, coordinate orientations, and track exit clearances.

• Respond to homeowner inquiries regarding Home Equity Investments via phone, email, and internal servicing channels with professionalism, empathy, and accuracy.
• Handle more complex or escalated homeowner servicing requests, including payoff inquiries, appraisal reviews, title-related questions, sales transaction coordination, and servicing disputes.

• Drive strong lead-to-funding conversion via your Account Manager teams.
• Translate revenue goals into clear conversion targets, execution plans, and operating rhythms for the team.

• Define the AI technical strategy for CX, including evaluating and selecting frameworks, platforms, and vendor solutions.
• Own the technical roadmap for Point's AI-powered customer experience — voice, email, chat, and SMS agents that handle real homeowner interactions.

• Define the AI technical strategy for CX, including evaluating and selecting frameworks, platforms, and vendor solutions.
• Own the technical roadmap for Point's AI-powered customer experience — voice, email, chat, and SMS agents that handle real homeowner interactions.

• Perform core month-end close responsibilities including preparing/posting journal entries, reviewing G/L activity, and reconciling designated balance sheet accounts.
• Manage accounts receivable: invoices, payment applications, and monitor aging.

• Write, maintain, and extend automated UI, API, and end-to-end tests within our existing test framework.
• Create and execute test strategies for product features, covering functional, integration, regression, and exploratory testing based on risk.

• Servicing lifecycle counseling

Serve as the primary legal contact for Servicing and homeowner operations across the post-origination lifecycle, from homeowner inquiries through exit administration and maturity.
Draft and maintain Point's contract amendments, and own the state-by-state analysis that governs them, including recording and lien priority.
Review homeowner communications and notices, and maintain the matrix of applicable state disclosure and notice requirements in coordination with relevant legal and compliance partners.
Advise on vesting, transfers, trusts, estates, and capacity questions, and on cure mechanics when a transfer falls outside the agreement.
Partner with Product, Engineering, and Design on servicing features and the legal requirements that shape them.

• Manage an assigned portfolio of consumer financial services litigation, including lawsuits, arbitrations, and class actions.
• Respond to and manage civil and regulatory subpoenas, civil investigative demands, and related inquiries, including and issuing and maintaining data holds to preserve relevant records. custodian coordination and rolling productions.

• Lead the infrastructure platform and shared-services organization, and drive key initiatives across the SRE and infrastructure functions.
• Own reliability, CI/CD, infrastructure-as-code (Terraform), cloud platforms (AWS, GCP, Azure), containerization (Docker, Kubernetes), release tooling, and observability, including incident management and security and compliance (SOC 2).

• Day-to-Day Team Support

Review and manage team calendars daily to ensure sales coverage.
Work with Account Managers/Sales Reps to overcome complex homeowner scenarios.
Resolve homeowner complaints.

• Review and manage team calendars daily to ensure sales coverage.

• Rotate on-call and lead response: share the 24/7 on-call and incident-response rotation with the security lead — triaging, investigating, and driving containment of security alerts and incidents.
• Own response documentation: build and maintain incident-response runbooks, escalation paths, and post-incident reviews so response is consistent and repeatable.

• Channel Reporting & Root Cause Analysis: Own regular performance monitoring and generating insights to optimize campaigns across one or more of SEM, Paid Social, Display, and CTV. When performance shifts, dig in — identify the cause, rule out alternatives, and bring a clear explanation.
• Dashboard Development & Maintenance: Build and maintain performance dashboards in Sigma th...

• Own and evolve the technical architecture for Docket Operations, including underwriting dashboards, automation frameworks, agentic workflows, and supporting services and integrations.
• Champion a component-driven design system with modular, testable patterns that support A/B testing, feature flagging, and rapid experimentation.

• Maximize lead-to-funding conversion: By understanding our prospects and their dynamic needs to leverage homeownership and our timely solutions, the overarching goal for reps is to maximize conversion from marketing qualified lead to funding while always delivering an excellent homeowner experience.

• Rotate on-call and lead response: share the 24/7 on-call and incident-response rotation with the security lead — triaging, investigating, and driving containment of security alerts and incidents.
• Own response documentation: build and maintain incident-response runbooks, escalation paths, and post-incident reviews so response is consistent and repeatable.

• Serve as a strategic point of contact, blending high-touch customer support with consultative sales to guide homeowners seamlessly through their application journey.
• Proactively manage prospect and client relationships via phone, email, and chat, balancing exceptional service with a focus on conversion and identifying growth opportunities.

• Complete file QC (Quality Control review), which includes reviewing Title Reports, Tax Certificates, US Mortgage Billing Statements, HOA Billing Statements, Payoff Statements, ALTA Settlement Statements, Vesting Deeds, and IDs.
• Issue Closing Disclosures to homeowners