Jobs at Point

• Manage an assigned portfolio of consumer financial services litigation, including lawsuits, arbitrations, and class actions.
• Respond to and manage civil and regulatory subpoenas, civil investigative demands, and related inquiries, including and issuing and maintaining data holds to preserve relevant records. custodian coordination and rolling productions.

• Define the AI technical strategy for CX, including evaluating and selecting frameworks, platforms, and vendor solutions.
• Own the technical roadmap for Point's AI-powered customer experience — voice, email, chat, and SMS agents that handle real homeowner interactions.

• Define the AI technical strategy for CX, including evaluating and selecting frameworks, platforms, and vendor solutions.
• Own the technical roadmap for Point's AI-powered customer experience — voice, email, chat, and SMS agents that handle real homeowner interactions.

• Lead the infrastructure platform and shared-services organization, and drive key initiatives across the SRE and infrastructure functions.
• Own reliability, CI/CD, infrastructure-as-code (Terraform), cloud platforms (AWS, GCP, Azure), containerization (Docker, Kubernetes), release tooling, and observability, including incident management and security and compliance (SOC 2).

• Review title reports for accuracy, completeness, and eligibility.
• Work with cross-functional teams (account managers, underwriters, and closers) to successfully bring an application to a close.

• Day-to-Day Team Support

Review and manage team calendars daily to ensure sales coverage.
Work with Account Managers/Sales Reps to overcome complex homeowner scenarios.
Resolve homeowner complaints.

• Review and manage team calendars daily to ensure sales coverage.

• Rotate on-call and lead response: share the 24/7 on-call and incident-response rotation with the security lead — triaging, investigating, and driving containment of security alerts and incidents.
• Own response documentation: build and maintain incident-response runbooks, escalation paths, and post-incident reviews so response is consistent and repeatable.

• Implement features and services including design and document significant projects that involve collaborations among multiple classes and updates to database schemas, applying design patterns appropriately.
• Write, test, and maintain high-quality code across one or more codebases (e.g., TypeScript, Pyt...

• Channel Reporting & Root Cause Analysis: Own regular performance monitoring and generating insights to optimize campaigns across one or more of SEM, Paid Social, Display, and CTV. When performance shifts, dig in — identify the cause, rule out alternatives, and bring a clear explanation.
• Dashboard Development & Maintenance: Build and maintain performance dashboards in Sigma th...

• Create dashboards tracking operations performance trends and progress towards achieving company-wide goals
• Support operations leadership team in team-wide projects by using data to inform implementation plans and measuring project outcomes.

• Own and evolve the technical architecture for Docket Operations, including underwriting dashboards, automation frameworks, agentic workflows, and supporting services and integrations.
• Champion a component-driven design system with modular, testable patterns that support A/B testing, feature flagging, and rapid experimentation.

• Maximize lead-to-funding conversion: By understanding our prospects and their dynamic needs to leverage homeownership and our timely solutions, the overarching goal for reps is to maximize conversion from marketing qualified lead to funding while always delivering an excellent homeowner experience.

• Rotate on-call and lead response: share the 24/7 on-call and incident-response rotation with the security lead — triaging, investigating, and driving containment of security alerts and incidents.
• Own response documentation: build and maintain incident-response runbooks, escalation paths, and post-incident reviews so response is consistent and repeatable.

• Design, build, and evolve scalable automation frameworks for UI, API, backend services, and end-to-end testing.
• Drive adoption of modern testing practices, including API, integration, component, contract, and risk-based testing, to reduce test execution time and accelerate engineering feedback cycles.

• Drive revenue growth and customer acquisition by proactively managing new product inquiries and guiding homeowners through the application process. Focused on lead conversion.
• Maximize conversion rates by leveraging high-volume phone, email, and chat interactions to build rapport, address needs, and resolve concerns effectively.

• Coordinate the onboarding experience, ensuring new employees have a welcoming, organized, and consistent start.
• Partner with internal stakeholders to ensure onboarding activities are completed accurately and on time.

• Serve as a strategic point of contact, blending high-touch customer support with consultative sales to guide homeowners seamlessly through their application journey.
• Proactively manage prospect and client relationships via phone, email, and chat, balancing exceptional service with a focus on conversion and identifying growth opportunities.

• Once a week
• Complete file QC (Quality Control review), which includes reviewing Title Reports, Tax Certificates, US Mortgage Billing Statements, HOA Billing Statements, Payoff Statements, ALTA Settlement Statements, Vesting Deeds, and IDs.

• Receive and review/QC the scanned/digital copies of the signed closing documents prior to funding.
• Confirm all documentation is properly executed, legible, and complete.

• Receive and review/QC the scanned/digital copies of the signed closing documents prior to funding.
• Confirm all documentation is properly executed, legible, and complete.