Jobs at Pendo

• Drive enterprise content strategy and creation. Writing, editing, and project managing content that supports larger marketing campaigns, including (but not limited to): e-books, blog posts, interactive experiences, social media, videos briefs/scripts, infographics, and [enter your innovative ideas here].

• Lead the planning, coordination, and execution of several of Pendo’s branded events – which may include #mtpcon, Pendomonium, and INDUSTRY – ensuring that each event reflects our strategic goals and brand identity with precision.
• Develop and manage comprehensive project plans, overseeing timelines, budgets, and resource all...

• Manage day-to-day office operations while creating a safe, professional, welcoming environment for guests and employees.
• Greet and direct guests appropriately. Notify employees of guests’ arrival promptly.

• Design, develop and deliver engaging learning for users and administrators
• Partner with subject matter experts to gather content, confirm accuracy and test learning created

• Lead a global team of education managers who develop on-demand and live learning for Pendo’s users and admins (currently two people in Raleigh).
• Build and maintain the roadmap for education development, aligned to product releases and CX goals.

• Be strategic in selecting, onboarding, and developing Enterprise Account Directors while continuing to grow, motivate, promote, and manage the team.
• Define and execute strategies required to grow net new sales in existing Enterprise accounts sustainably and grow our footprint with new logo lands.

• Onboarding & Implementation:

Collaborate with Pendo customers to accelerate their onboarding process by understanding their purchases, unique business goals, and targeted timelines.
Ensure successful implementation of Pendo products by delivering high-quality projects on schedule, while identifying and addressing potential bottlenecks.
Share best practices on product usage analytics, in-app guidance, and effective use of Pendo’s platform.

• Generate new, high-quality sales qualified prospects for Account Executives
• Meet all key performance metrics and goals on a weekly and monthly basis

• Write maintainable, high-quality code that solves customer pain points
• Build an understanding of the technology and code within the team's domain in order to design solutions to large, complex, and/or ambiguous problems

• Collaborate strategically with the enterprise sales organization to help win business and expand Pendo’s offerings within our EMEA customer base
• Craft and deliver sales presentations & demonstrations that show how Pendo can uniquely addresses a customers’ needs and deliver value

• Collaborate with Pendo customers to accelerate their onboarding process by understanding their purchases, unique business goals, and targeted timelines.
• Ensure projects are delivered with high quality and on schedule while identifying bottlenecks and bringing them to leadership's attention.

• Be a customer advocate by seeking to identify common issues, working within the business to eliminate future occurrences, and proactively educating customers with helpful hints or business-based best practices
• Deliver primary technical support to employees through phone, email, and face-to-face interacti...

• Execute a complex, value-based sales process encompassing multiple groups within your accounts
• Source and develop new business opportunities by analyzing and proactively targeting high-value needs across multiple functions and business lines.

• Execute a complex, value-based sales process encompassing multiple groups within your accounts
• Source and develop new business opportunities by analyzing and proactively targeting high-value needs across multiple functions and business lines.

• Collaborate with Account Executives to identify pain and challenges in a customers’ business related to software adoption and analytics
• Craft and deliver sales presentations & demonstrations that show how Pendo can uniquely addresses a customers’ needs and deliver value

• Work full-cycle deals throughout the sales process from start to close
• Research and prospect into target Enterprise companies using various prospecting tools

• Work full-cycle deals throughout the sales process from start to close
• Research and prospect into target Enterprise companies using various prospecting tools

• Minimum of two (2) years of professional experience writing Javascript code
• Thorough and detailed knowledge of at least one modern web framework (Vue, React, Angular)

• Execute a complex, value-based sales process encompassing multiple groups within your accounts
• Source and develop new business opportunities by analyzing and proactively targeting high-value needs across multiple functions and business lines.

• Generate new, high-quality sales qualified prospects for Account Executives
• Meet all key performance metrics and goals on a weekly and monthly basis