Jobs at LivePerson - Page 2

• Automation tools: Cypress, Nightwatch, Selenium
• CI/CD: GitLab

• Support the execution and completion of the global monthly, quarterly and year-end accounting close processes for revenue and preparation of relevant sections of the financial statements in accordance with US GAAP.
• Review revenue contracts, modifications, and terminations to ensure revenue is recorded, follow...

• Supervise day-to-day operations of the 24x7 Tier 1 support team by:

Correctly prioritizing cases in real-time based on existing definitions
Effectively managing crisis scenarios (ex: service interruptions, urgent production bugs, supervisor escalation requests)
Managing break/lunch assignments to ensure adequate coverage
Effectively leveraging team members to meet SLAs in times of high volumes to minimize missed support opportunities
Promoting high NPS
Being the technical and soft skills lead for Tier 1, ensuring that established processes and procedures are followed
Mentoring a small pod of Tier 1 team members where you will monitor performance, review conversations, and conduct one-on-one coaching sessions
Promoting effective communication between team members
Being the Point of Contact for internal customer questions
Answering overflow messaging conversations
Answering phone calls to our emergency support phone line
Working high-priority cases and reviewing escalated cases to ensure no high-priority cases were missed
Identifying and prioritizing issues and escalations using defined processes

• Build and maintain scalable web applications with interactive and reactive UI with Angular/Vue
• Develop Javascript backend services (with NodeJS)

• Develop key customer stakeholder relationships and drive customer satisfaction at assigned accounts
• Develop and drive the overall long-term strategy for the account, aligned with customer business objectives

• Develop key customer stakeholder relationships and drive customer satisfaction at assigned accounts
• Develop and drive the overall long-term strategy for the account, aligned with customer business objectives

• Develop key customer stakeholder relationships and drive customer satisfaction at assigned accounts
• Develop and drive the overall long-term strategy for the account, aligned with customer business objectives

• Develop key customer stakeholder relationships and drive customer satisfaction at assigned accounts
• Develop and drive the overall long-term strategy for the account, aligned with customer business objectives

• Configuring the core and custom solutions in an expanding Enterprise ServiceNow environment. Working with the ServiceNow team to create the following artifacts for each project:

Requirements Documentation
High-level design
Solution design
Work plan build
Maintain and Support

• Requirements Documentation

• Support and manage the monthly, quarterly, and year-end accounting close processes for revenue, including the review of JEs, reconciliations, and other various reporting deliverables & preparation of relevant sections of the financial statements in accordance with US GAAP.
• Assist in the management of the Revenue team and manage relationships and workflows with operat...

• Provide technical leadership and mentorship to engineering teams, fostering a culture of innovation, collaboration, and continuous improvement.
• Lead the design and architecture of complex, scalable, and high-performance systems across the frontend and backend stacks.

• High-Performance Systems: Developing and optimizing services that handle billions of messages and conversations, ensuring low latency and high throughput.
• Horizontal Scaling: Designing and implementing horizontally scaled, stateless container architectures running on Kubernetes, leveraging technologies like Redis.

• You can operate in a fast paced, dynamic environment
• You are an expert on UI / UX design

• Ensure product high uptime and reliability 24x7.
• Manage Linux servers in a multi-cloud environment

• You can operate in a fast paced, dynamic environment
• You are an expert on Qualitative and Quantitative data analysis

• Act as a Subject Matter Expert (SME) in Open Platform, specializing in Java, Javascript, iOS/Android dev languages (Kotlin, Swift), SDK and APIs.
• Troubleshoot and resolve complex technical issues raised by customers, ensuring timely resolution within SLAs.

• Act as a Subject Matter Expert (SME) in Open Platform, specializing in Java, Javascript, iOS/Android dev languages (Kotlin, Swift), SDK and APIs.
• Troubleshoot and resolve complex technical issues raised by customers, ensuring timely resolution within SLAs.

• Build and deliver sophisticated demonstrations around Conversational Cloud (LivePerson’s core messaging platform), Conversational AI (including Generative AI capabilities), Voice AI, Conversational Analytics, and key partner technologies (Apple Business Chat, WhatsApp, Instagram, IBM Watson, Google My Business)