Principal Software Development Engineer - Communication Channels

LivePerson (NASDAQ: LPSN) is the global leader in enterprise conversations. Hundreds of the world’s leading brands — including HSBC, Chipotle, and Virgin Media — use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing a uniquely rich data set and safety tools to unlock the power of Conversational AI for better customer experiences.

At LivePerson, we foster an inclusive workplace culture that encourages meaningful connection, collaboration, and innovation. Everyone is invited to ask questions, actively seek new ways to achieve success and reach their full potential. We are continually looking for ways to improve our products and make things better. This means spotting opportunities, solving ambiguities, and seeking effective solutions to the problems our customers care about.

Overview:

This is a position within the Communications Channel for the Conversation Cloud platform. The communication channels group owns all consumer-facing communication channels such as web messaging, in-app messaging or the integration into 3rd party channels such as WhatsApp or SMS. You’ll report to the engineering director and work closely with different engineering teams on cross-functional initiatives

You will:

• Provide technical leadership and mentorship to engineering teams, fostering a culture of innovation, collaboration, and continuous improvement.
• Lead the design and architecture of complex, scalable, and high-performance systems across the frontend and backend stacks.
• Advocate for and enforce best practices in code quality, testing, and software development processes.
• Facilitate effective communication and collaboration between engineering teams, ensuring that dependencies and integration points are managed effectively.
• Address and resolve technical challenges, bottlenecks, and other issues that arise during the development lifecycle.
• Stay current with emerging technologies and industry trends, evaluating and recommending new tools, frameworks, and methodologies to enhance our tech stack.
• Communicate technical decisions and strategies to stakeholders, including non-technical audiences, ensuring clarity and alignment.
• Create and maintain comprehensive documentation of architecture, design patterns, and best practices to ensure knowledge sharing and consistency across teams.

You have:

• 10+ years of experience in software engineering, with a strong focus on both frontend and backend development.
• Proven experience in a principal or senior engineering role, leading and mentoring multiple engineering teams.
• Proficiency in frontend JavaScript frameworks and libraries (e.g., React, Angular, Vue.js).
• Extensive experience with backend development using Node.js and Java.
• Advanced knowledge of performance optimization techniques and security best practices.
• Strong understanding of software architecture principles, design patterns, and best practices.
• Experience with microservices architecture, API design, and distributed systems.
• Familiarity with CI/CD pipelines, containerization (Docker, Kubernetes), and cloud platforms (AWS, GCP, Azure).
• Exceptional leadership and mentoring abilities.
• Strong problem-solving and analytical skills.
• Excellent communication and interpersonal skills.
• Ability to work effectively in a fast-paced, dynamic environment.
• Strategic thinker with a proactive approach to identifying and addressing challenges.

Benefits:

• Time away: Vacation, public holidays and care days.
• Financial: Pension, deferred pension and ESPP.
• Family: Parental leave.
• Development: Generous tuition reimbursement and access to internal professional development resources.
• Additional: Exclusive perks and discounts.

Why you’ll love working here:

As leaders in enterprise customer conversations, we celebrate diversity, empowering our team to forge impactful conversations globally. LivePerson is a place where uniqueness is embraced, growth is constant, and everyone is empowered to create their own success. And, we're very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace.

Belonging at LivePerson:

We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.

We are committed to the accessibility needs of applicants and employees. We provide reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection.

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