Help Scout careers

Help Scout is made by people in over 75 cities around the world, all with a passion for excellence in their craft.

We come from diverse backgrounds and are united by an enthusiasm for great products and delightful customer experiences.

Since launching in April of 2011, Help Scout now powers 12,000+ support teams in over 140 countries. Our software is used and trusted by businesses of every shape and size.

Our goal is to help millions of people around the world through our products. While growth is important, team and values are paramount. We’re always striving to do impactful work we’re proud of in lieu of chasing overnight success.

We've been remote-first since the start and work hard to be intentional about our culture to make sure everyone feels engaged, aligned, and successful. We overcome remote challenges through transparency, trust, and video conferencing. The reward is worth the effort—we’ll take talent, skill, and diverse perspectives over local geography any day.

“While growth is important, team and values are paramount.”

Above all, we want Help Scout to be a place where passionate people can do their very best work. You won’t find any ping-pong tables or kegerators here. Instead, you’ll be surrounded by driven, supportive teammates who will push you to be better. We take work/life balance seriously, too, and we want every career at Help Scout to be a long and satisfying one.