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Gradient Labs
Actively Hiring
Conversational AI platform transforming customer operations in financial service11-50 Employees
  • Top 10% of responders
    Gradient Labs is in the top 10% of companies in terms of response time to applications
  • Responds within two weeks
    Based on past data, Gradient Labs usually responds to incoming applications within two weeks

Jobs at Gradient Labs

At Gradient Labs, we’re on a mission to make exceptional customer service the norm. Founded in 2023, we’ve quickly gone from an idea to a growing team with customers you know (and probably love). Our AI agent helps businesses handle even the trickiest, high-stakes customer support queries safely and effectively, all while giving them the visibility and control they need to trust the outcomes. We’re a small but mighty team of builders from leading companies like Monzo, Pleo, and Google. We work in a hybrid model from our London office, a short walk from Liverpool Street Station, where we collaborate and connect 2-3 days a week. If you’re excited to tackle some of the hardest problems in AI and help shape the future of customer operations, we’d love to hear from you.
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Sales

Enterprise Account Executive

NewPosted 1 week ago

Enterprise Account Executive

  • Have an entrepreneurial mindset and run your business with that mentality. Own the full cycle. Generate your own pipeline, run thoughtful discovery, diagnose and tailor solutions across complex organizations. You'll lead with our AI support platform and bring back-office work into the conversation when it's the right time for the customer.
Sales

Partnerships Lead

NewPosted 4 weeks ago

Partnerships Lead

  • Own the day-to-day relationships with our current technology and consulting partners, find mutually valuable expansion opportunities (new use cases, stakeholders, co-sell motions), and represent Gradient Labs in partner-facing forums and joint planning sessions.
  • Map, prioritise, and open up the partner landscape across:

Hyperscalers (AWS, Microsoft, Goo...

Sales

Enterprise Account Executive, US Financial Institutions

NewPosted 3 months ago

Enterprise Account Executive, US Financial Institutions

  • Drive Revenue and Build the Foundation: Own the full sales cycle for community banks, regional banks, and credit unions across the US, from self-generated pipeline through to closing complex, high-value deals. You'll expand existing accounts and help define our sales motion in this segment.
  • Cultivate Key Relationships: Build long-term relationships with COOs, Heads of Customer or Mem...
Engineering

Backend Engineer

NewPosted 4 months ago

Backend Engineer

  • Build the OS for AI Agents — Contribute to a safe, scalable platform that lets us iterate on autonomous agent capabilities faster than anyone else. You are building the infrastructure that makes AI actually work in production.
  • Ship Resilient Systems — Design and own systems that hold up under failures, retry storms, and ...
Product

Senior AI Product Delivery Lead

NewPosted 5 months ago

Senior AI Product Delivery Lead

  • Own the end-to-end delivery and integration of our AI platform into customer environments, setting the project plan and ensuring a high-quality outcome.
  • Conduct deep-dive discovery to define customer objectives, requirements, and the operational landscape needed to successfully deploy the solution.
Engineering

Member of Technical Staff

NewPosted 5 months ago

Member of Technical Staff

  • Build and operate AI agents in production: Design, implement, and maintain agentic systems powered by LLMs — handling tool calling, multi-step reasoning, and integration with customer APIs and data sources. You'll own these systems end-to-end: reliable, observable, and auditable from day one.
  • Translate business problems into agentic workflows: Work directly with enterprise customers to...