Jobs at Freshworks

Freshdesk is one of the world's fastest growing SaaS companies in the customer management space with more than 100,000 customers in 140 customers. Freshdesk is backed by Accel Partners, Tiger Global, Google Capital and Sequoia Capital and has raised a total of $149MM since inception. Tremendous high-growth opportunity for an energetic, committed sales professionals.

Marketing

Technical Product Marketing Manager, AI

NewPosted 1 week ago

Technical Product Marketing Manager, AI

Own the technical narrative for AI across Freshservice —how our agents work, how they're grounded in the right context, how quality is measured, and why our architectural choices matter.
Author technical content that holds up under scrutiny: architecture explainers, deep-dive blogs, whitepapers, model and evaluation narratives, and integration guides for platform teams.

In office • Boston

$150k – $180k

Marketing

Product Marketing Manager, AI

NewPosted 3 weeks ago

Product Marketing Manager, AI

Own positioning, messaging, and GTM strategy for AI capabilities across the Freshservice platform
Partner closely with Product Management and Engineering throughout the product lifecycle to understand the roadmap, influence product direction, define customer value, and bring new capabilities to market

In office • Boston

$150k – $180k

Sales

Lead - Solutions Engineer (Verticals)

NewPosted 4 weeks ago

Lead - Solutions Engineer (Verticals)

Serve as a dedicated Solution Engineering partner to our SLED, Higher Education, and Manufacturing sales teams, developing a strong understanding of the unique needs, buying environments, and business challenges within these industries.
Collaborate with customers to identify and address their most critical business, operational, a...

In office • California

$136k – $168k

Engineering

Sr. Solution Architect (SA)

NewPosted 1 month ago

Sr. Solution Architect (SA)

Act as the senior technical leader in the Americas FPS team
Collaborate with Sales, Solution Engineering, Product/Engineering, Support and other Customer Success functions to improve internal process efficiencies toward improved customer adoption

In office • California

$115k – $166k

Engineering

Principal AI Solutions Engineer

NewPosted 3 months ago

Principal AI Solutions Engineer

Serve as the North America AI subject matter expert for Freshservice, partnering with Sales, Solutions Engineering, Customer Success, Product, and Marketing teams to drive AI revenue growth and customer outcomes.
Lead AI advisory engagements with enterprise customers, facilitating executive workshops, disco...

In office • California

$158k – $195k

Designer

Lead eLearning Designer - Technical Sales Enablement

NewPosted 3 months ago

Lead eLearning Designer - Technical Sales Enablement

Technical Sales Enablement: Design and build technical eLearning certifications to ensure our Solution Engineers, Professional Services, and Channel Sales teams are prepared to sell, demo, and implement our products.
Digital Technical Training: Develop interactive eLearning modules, simulations, and knowledge ...

In office • Boston

$110k – $142k

Sales

Solutions Engineer (Remote)

NewPosted 3 months ago

Solutions Engineer (Remote)

Technical Discovery: Partner with AEs to conduct deep-dive discovery sessions, identifying prospect pain points in procurement, AP workflows, and inventory management.
Product Demonstrations: Deliver compelling, tailored demonstrations of the Field Materials platform, specifically showcasing our AI capabilities and bi-directional ERP integrations.

Remote only • San Francisco, California