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Dialpad
Actively Hiring
Software Development501-1000 Employees
  • B2B
  • Scale Stage
    Rapidly increasing operations
  • Top Investors
    This company has received a significant amount of investment from top investors
  • Valuation $1B+
    This company has a valuation of $1B or more

Jobs at Dialpad

Dialpad is the cloud based phone system that powers voice, video, and messages all from a single platform. With a beautifully intuitive interface that works on your existing devices, your phone system is finally as adaptable as your team. At Dialpad, we're a team of do-ers. A team that thinks outside the box and when that doesn't work, we reinvent it. We don't settle for the status quo and neither do the things we build. Led by the same minds behind Google Voice, we build products that get businesses talking—whether it's across the hall, street, or country. With $120 million in funding from ICONIQ Capital, Google Ventures, Andreessen Horowitz, Scale Ventures and other top VC’s Dialpad attracts top engineers from companies like Microsoft and Google, and every member of our team plays an essential role in creating dynamic products that doesn’t just combine design and mobility but works with you wherever productivity may strike.
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Operations

Technical Support Engineer, Platinum

NewPosted 1 week ago

Technical Support Engineer, Platinum

  • Manage carrier escalations, trouble tickets, and interoperability issues across telco networks.
  • Monitor network performance, conduct DID probes and test calls, and proactively identify potential issues.
Engineering

Sr. Software Development Engineer in Test

NewPosted 2 weeks ago

Sr. Software Development Engineer in Test

  • Plan and implement functional, regression, and end-to-end tests at the UI, API, and database levels.
  • Develop, execute, and analyze test runs for the capacity of microservices and performance of key product scenarios.
Engineering

Sr. AI Engineer (AI/ML Inference)

NewPosted 2 weeks ago

Sr. AI Engineer (AI/ML Inference)

  • Productionization & Service Ownership: Own the path from speech model or third-party capability to production, building the APIs, services, deployment workflows, and integration layers that make it safe and easy for the Speech Team to ship improvements.
  • Self-Hosted Inference & Scaling: Productionize and operate self-hosted speech models, optim...
Other

Sr. Project Manager

NewPosted 2 weeks ago

Sr. Project Manager

  • Master Dialpad’s deployment methodology, products, and tools to successfully lead complex Enterprise implementations.
  • Own end-to-end deployment projects for Enterprise customers, implementing Dialpad products, features, integrations, and AI-powered capabilities.
Sales

Sales Prospecting Coach

NewPosted 2 weeks ago

Sales Prospecting Coach

  • AE Call Assessment & Coaching: Systematically audit and assess Account Executive discovery and cold outreach calls to evaluate sales pitch delivery, objection handling, value framing, and closing techniques.
  • 1:1 & Group Coaching: Conduct weekly 1:1 call reviews and interactive group role-play works...
Engineering

Sr. Software Development Engineer in Test (Agentic)

NewPosted 4 weeks ago

Sr. Software Development Engineer in Test (Agentic)

  • Own end-to-end quality for agentic features and workflows, including strategy, development, execution, and release qualification.
  • Design and build automation tooling and frameworks for AI/LLM-driven systems, including prompt flows, agent orchestration, and tool integrations.
Engineering

Sr. Manager, Engineering

NewPosted 1 month ago

Sr. Manager, Engineering

  • Lead and grow a team of highly experienced engineers through regular one-on-ones, coaching, performance reviews, and career development.
  • Define the 1–3 year vision and roadmap for the team alongside your product partners.
Engineering

Sr. Technical Support Engineer

NewPosted 1 month ago

Sr. Technical Support Engineer

  • Manage carrier escalations, trouble tickets, and interoperability issues across telco networks.
  • Monitor network performance, conduct DID probes and test calls, and proactively identify potential issues.
Other

AI Transformation Architect

NewPosted 1 month ago

AI Transformation Architect

  • Business Translation and Discovery: Rapidly embed with customer stakeholders and operational leaders to deeply understand their most complex, high-stakes business problems. Translate ambiguous business objectives into clear, Agentic AI solutions.
  • The Go-To-Market Bridge: Partner directly with our Sales, Sales Engineers, Professional Service...
Other Engineering

Sr. Software Engineer (Hardware)

NewPosted 1 month ago

Sr. Software Engineer (Hardware)

  • Develop and maintain software solutions and integrations that interface with VoIP devices, including IP phones, SIP adapters, ATA adapters, and DECT base stations.
  • Design and implement features and improvements for device management, provisioning, activation, and control in the UI.
Engineering

Staff Software Engineer (Platform)

NewPosted 1 month ago

Staff Software Engineer (Platform)

  • Define a 1-3 year roadmap/vision for Shared Services.
  • Write clear and complete architectural design documents that are easily understood by other team members.
Engineering

Sr. Software Engineer (Agentic Systems)

NewPosted 1 month ago

Sr. Software Engineer (Agentic Systems)

  • Drive Technical Strategy: Own the architectural roadmap and delivery of Dialpad’s Agentic infrastructure, core orchestration layers, memory architectures, and evaluation/observability systems.
  • Build & Scale: Design and deploy scalable, multi-modal AI agents capable of autonomous support, real-time voice reasoning, and secure API tool execution across complex enterprise workflows.
Sales

AVP, AI Transformation Advisor

NewPosted 2 months ago

AVP, AI Transformation Advisor

  • Build, lead, and scale Dialpad's global Agentic Sales Overlay organization, including hiring, coaching, and developing high-performing specialist sales leaders and Agentic Transformation Advisors.
  • Define and execute the global go-to-market strategy for Dialpad's agentic product portfolio, partnering closely with Sales leadership to maximize adoption and revenue growth.
Product

Lead Product Manager

NewPosted 2 months ago

Lead Product Manager

  • Own product direction across the full model lifecycle — data, training and adaptation, evaluation, release, production monitoring, and improvement or retirement — for our SLMs, ASR stack, and the real-time inference infrastructure that serves them. Retirement is a real part of that: the leading labs deliberately sunset models to concentrate effort, and we'd rather run a few models well than maintain a legacy model zoo. That's the whole job — not one rotation among many.
Designer

Staff Product Designer

NewPosted 3 months ago

Staff Product Designer

  • Lead design on the foundational layers and platform-wide initiatives that the rest of Dialpad's product is built on.
  • Partner with design, product, and engineering leadership to set direction for the platform work that feature teams depend on.