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Dialpad
Actively Hiring
Software Development501-1000 Employees
  • B2B
  • Scale Stage
    Rapidly increasing operations
  • Top Investors
    This company has received a significant amount of investment from top investors
  • Valuation $1B+
    This company has a valuation of $1B or more

Jobs at Dialpad

Dialpad is the cloud based phone system that powers voice, video, and messages all from a single platform. With a beautifully intuitive interface that works on your existing devices, your phone system is finally as adaptable as your team. At Dialpad, we're a team of do-ers. A team that thinks outside the box and when that doesn't work, we reinvent it. We don't settle for the status quo and neither do the things we build. Led by the same minds behind Google Voice, we build products that get businesses talking—whether it's across the hall, street, or country. With $120 million in funding from ICONIQ Capital, Google Ventures, Andreessen Horowitz, Scale Ventures and other top VC’s Dialpad attracts top engineers from companies like Microsoft and Google, and every member of our team plays an essential role in creating dynamic products that doesn’t just combine design and mobility but works with you wherever productivity may strike.
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Engineering

Sr. Manager, Engineering

NewPosted 5 days ago

Sr. Manager, Engineering

  • Lead and grow a team of highly experienced engineers through regular one-on-ones, coaching, performance reviews, and career development.
  • Define the 1–3 year vision and roadmap for the team alongside your product partners.
Engineering

Sr. Technical Support Engineer

NewPosted 6 days ago

Sr. Technical Support Engineer

  • Manage carrier escalations, trouble tickets, and interoperability issues across telco networks.
  • Monitor network performance, conduct DID probes and test calls, and proactively identify potential issues.
Other

AI Transformation Architect

NewPosted 2 weeks ago

AI Transformation Architect

  • Business Translation and Discovery: Rapidly embed with customer stakeholders and operational leaders to deeply understand their most complex, high-stakes business problems. Translate ambiguous business objectives into clear, Agentic AI solutions.
  • The Go-To-Market Bridge: Partner directly with our Sales, Sales Engineers, Professional Service...
Other Engineering

Sr. Software Engineer (Hardware)

NewPosted 2 weeks ago

Sr. Software Engineer (Hardware)

  • Develop and maintain software solutions and integrations that interface with VoIP devices, including IP phones, SIP adapters, ATA adapters, and DECT base stations.
  • Design and implement features and improvements for device management, provisioning, activation, and control in the UI.
Engineering

Sr. Software Engineer (Connect - Core App & Admin)

NewPosted 2 weeks ago

Sr. Software Engineer (Connect - Core App & Admin)

  • Develop and maintain Dialpad's web & desktop applications using modern technologies.
  • Collaborate with the data science team to build a world-class Agentic AI framework.
Sales

Strategic Partnership Account Executive II, T-Mobile

NewPosted 3 weeks ago

Strategic Partnership Account Executive II, T-Mobile

  • Own the T-Mobile + Dialpad sales motion within your assigned markets.
  • Build trusted relationships with T-Mobile sellers and sales leaders and become their go-to Dialpad resource.
Operations

Customer Success Engineer

NewPosted 3 weeks ago

Customer Success Engineer

  • Product and feature demonstrations, including integrations from the Dialpad App Marketplace.
  • Deliver proactive technical audits of our customers' Dialpad platforms, calling out configuration gaps and making recommendations for achieving better outcomes with the product.
Engineering

Staff Software Engineer (Platform)

NewPosted 3 weeks ago

Staff Software Engineer (Platform)

  • Define a 1-3 year roadmap/vision for Shared Services.
  • Write clear and complete architectural design documents that are easily understood by other team members.
Engineering

Sr. Software Engineer (Agentic Systems)

NewPosted 3 weeks ago

Sr. Software Engineer (Agentic Systems)

  • Drive Technical Strategy: Own the architectural roadmap and delivery of Dialpad’s Agentic infrastructure, core orchestration layers, memory architectures, and evaluation/observability systems.
  • Build & Scale: Design and deploy scalable, multi-modal AI agents capable of autonomous support, real-time voice reasoning, and secure API tool execution across complex enterprise workflows.
Designer

AI Voice Experience Designer

NewPosted 3 weeks ago

AI Voice Experience Designer

  • Own the end-to-end AI agent experience for assigned Early Access Program (EAP) customers, from implementation through production readiness.
  • Partner directly with customers to understand their business, workflows, and success criteria, translating those needs into agent behavior.
Engineering

AI Evaluation Engineer

NewPosted 1 month ago

AI Evaluation Engineer

  • You will design and execute validation strategies for agentic, NLP, and speech workflows across staging, beta, and release candidates.
  • You will build, run, and improve regression evaluations, A/B comparisons, and red teaming analyses to determine whether product and model changes are ready to move forward.
Sales

AVP, AI Transformation Advisor

NewPosted 1 month ago

AVP, AI Transformation Advisor

  • Build, lead, and scale Dialpad's global Agentic Sales Overlay organization, including hiring, coaching, and developing high-performing specialist sales leaders and Agentic Transformation Advisors.
  • Define and execute the global go-to-market strategy for Dialpad's agentic product portfolio, partnering closely with Sales leadership to maximize adoption and revenue growth.
Product

Lead Product Manager

NewPosted 1 month ago

Lead Product Manager

  • Own product direction across the full model lifecycle — data, training and adaptation, evaluation, release, production monitoring, and improvement or retirement — for our SLMs, ASR stack, and the real-time inference infrastructure that serves them. Retirement is a real part of that: the leading labs deliberately sunset models to concentrate effort, and we'd rather run a few models well than maintain a legacy model zoo. That's the whole job — not one rotation among many.
Designer

Agent Experience Designer, Agentic Voice

NewPosted 1 month ago

Agent Experience Designer, Agentic Voice

  • Own the agent's global voice, character, and personality, maintaining personal consistency across every vertical we ship.
  • Own the standard handoff patterns and design systems, ensuring seamless transitions where context is fully preserved when an agent passes a caller to a human.
Product

Sr. Product Manager, Platform & Agentic Integrations

NewPosted 1 month ago

Sr. Product Manager, Platform & Agentic Integrations

  • Own product strategy and roadmap for Platform & Agentic Integrations, including public APIs, webhooks/events, MCP capabilities, custom connectors/actions, and connector management experiences.
  • Define the platform primitives that let third-party developers and customers hook into Dialpad events, observe agent outcomes, and create or manage AI Agents programmatically.
Sales

Sr. Manager, AI Ecosystem & Marketplace

NewPosted 2 months ago

Sr. Manager, AI Ecosystem & Marketplace

  • Work with Dialpad’s current ISV partners to deliver world-class integrations and ensure adoption of those integrations.
  • Manage and maintain Dialpad’s App Marketplace.
Engineering

AI Engineer

NewPosted 2 months ago

AI Engineer

  • TTS Backend Implementation: Own the integration and optimization of multiple TTS vendor APIs while leading research and prototyping for open-source or in-house TTS architectures.
  • Linguistic Optimization: Apply expertise in phonetics and sociolinguistics to ensure TTS input is formatted for maximum naturalness, including SSML orchestration and pronunciation handling.
Designer

Staff Product Designer

NewPosted 2 months ago

Staff Product Designer

  • Lead design on the foundational layers and platform-wide initiatives that the rest of Dialpad's product is built on.
  • Partner with design, product, and engineering leadership to set direction for the platform work that feature teams depend on.
Other Engineering

Founding AI Systems Engineer

NewPosted 3 months ago

Founding AI Systems Engineer

  • Improving how model and capability artifacts are packaged, versioned, promoted, and rolled back.
  • Building or improving deployment and release pathways for AI-backed services.
Engineering

Sr. System Administrator, Data Centers

NewPosted 4 months ago

Sr. System Administrator, Data Centers

  • Scout, evaluate, and compare hardware options and colocation facilities, partnering with Engineering to align decisions with performance and cost objectives.
  • Design and deploy a cloud expansion strategy that balances reliability, performance, and efficiency across providers and regions.