Jobs at DAZN Group - Page 2

• Engage a worldwide audience
• Sub-edit and compose written content, plus promote our content in the strongest ways possible on the platform

• Lead multi-channel campaign planning for our CRM calendar focused on one of the top four U.S. sports leagues to drive revenue growth, upsell, and subscriber retention.
• Clearly articulate campaign and segmentation plans to the CRM operations team for timely scheduling and dispatch.

ROLE PURPOSE DAZN holds broad spectrum of premium sports rights including UEFA Champions League, Europa League, Serie A, Bundesliga, Premier League, Japan’s J League, Formula 1, Moto GP, NFL and many fight sports. We deliver on average approximately 1200 sporting fixtures to our customers across ...

• Guide the whole live facilities of DAZN Germany providing broadcast quality assurance on all content whether live or file based
• Monitor the global acquisition and distribution of signals in IP

• Have responsibility to guarantee the Implementation and support for DAZN Integrations, Campaigns, Content and Comms Strategy in the market.
• Focus on valuing the product and growing the business, boosting consumption, and implementing strategies for acquiring new consumers / subscriptions.

• To supervise the content production team and help make editorial judgements appropriate to service requirements
• To work with internal DAZN and FIBA Communications teams to ensure the timely delivery of content to its final destination

• Take responsibility of the management of IP contribution circuits.
• Complete routing and switching of events based on internal booking system.

• Extensive understanding of the sports rights landscape including rights IP usage & sponsorship restrictions.
• Strategic leadership within the sports, media, social and content verticals.

• You’ll be involved in strategic planning and developing creative marketing campaigns to drive customer engagement and business revenues.
• Drive change, adopting new communication channels and capabilities/platforms to reach above industry-standard retention rates given the unique positioning of DAZN Bet.

• Support and continually optimize the local CRM strategy, including customer journey optimisation, in alignment with the global strategy, to deliver personalized customer experiences throughout the entire journey.
• Support the CRM strategy supported by central and local resources. Work together with the wider...

• Provide application support and act as first responder and carrying out level 1 triage to customer impacting incidents.
• Learn and develop all about how DAZN provides top tier content to its customers

• Be part of the Media team in Italy and ensure the best possible activation experience for clients
• Keep across all campaigns and make sure timely and accurate reports are delivered to all key stakeholders – highlighting key learnings and insights that will ensure we are constantly evolving and progressing our approach

Disrupting an industry isn’t easy! DAZN is playing more hours of live sports than any other company anywhere in the world!

• Customer Acquisition: Drive landing page traffic, optimize conversion rates, and manage acquisition volume and spend efficiency (CPA).
• Sales Planning & Analysis: Lead performance forecasting, budget planning, and evaluate promotional offers to maximize customer growth.

• 2024 Bonus Scheme: Collaborate with the SVP to finalise the 2024 bonus scheme and address any related queries.
• 2025 Global Bonus Scheme: Support the design, administration, and implementation of the 2025 global bonus scheme to ensure alignment with DAZN’s goals.

• End-to-End Incident Management: - Lead the full lifecycle of incidents from detection to resolution, ensuring all relevant teams work together to address issues quickly and efficiently. - Utilize JIRA / Confluence for comprehensive tracking, escalation, and detailed documentation of incidents, driving accountability and clarity. - Ensure that incidents are resolved within defined SLAs, constantly monitoring progress and removing bottlenecks.- Ensure Testing Team are utilized effitiently to uncover all anomalies on the systems

• Brand Guardianship: Ensure local brand consistency, acting as the main point of contact between local and central creative teams.
• Creative Campaigns: Lead the development and execution of creative campaigns for both acquisition and CRM, ensuring high quality and effectiveness.

• Proactive Engagement:
• Demonstrate a strong intent to work on reported issues, taking the initiative to resolve problems promptly and effectively. Daily Health Checks: - Create, update and follow up on tickets when an issue is reported or when issues are observed during pre, mid and post platform health checks.

• Advanced Troubleshooting: Provide expert-level support for complex streaming and infrastructure issues. Diagnose, resolve, and prevent recurring problems within the SLA. Escalate issues to higher-level teams when necessary. Team Leadership and Mentorship: Act as a technical mentor to SES L1 engineers, guiding them through troubleshooting techniques and developing their technical knowledge. Lead by example in solving technical challenges, ensuring your team grows in their technical proficiency. Live Event Support: Oversee event monitoring and troubleshooting for high-priority events. Ensure readiness by conducting pre-event health checks, providing real-time issue resolution during the event, and conducting post-event reviews. Configuration and Optimization: Review and suggest configurations or workflow changes in collaboration with internal teams. Ensure that all updates align with best practices and that systems are optimized for performance and reliability. Incident Management: Lead incident response and troubleshooting efforts for critical issues. Collaborate with cross-functional teams to resolve incidents quickly and efficiently, minimizing impact on live events. Continuous Improvement: Participate in post-incident reviews, conducting root cause analysis and identifying opportunities for improvement in workflows, processes, and system reliability. Collaboration with OEMs and Vendors: Work closely with OEMs and external vendors to address complex hardware or software issues. Ensure support provided meets operational standards and contributes to system reliability. Documentation and Knowledge Sharing: Maintain detailed technical documentation for processes, configurations, and incident reports. Actively share knowledge with team members and participate in training sessions for continuous improvement. Qualifications: - Bachelor’s or Master’s degree in Information Technology, or a relevant field.

• Forecasting customer contacts across multiple regions and channels
• Monitoring and Reportingon; Performance, Plan v Actual, Contact Trends and Schedule Adherence