Responsible for requirements gathering & defining project scope and objectives
Manages all phases of client onboarding & develops detailed work plans, project plans, schedules, project estimates, status reports, and processes to ensure user satisfaction, project continuity and the timely delivery of services
To research, resolve and respond to questions received via telephone, email, web and web chats in a timely manner, in accordance with current standards
To assist in the resolution of user and support issues amongst client sites to assist in a timely distribution of knowledge back to the customer base
Provide pre-sales support to identify and present solutions that meet the business and technical requirements of our customers within our product portfolio
Perform client consultations supporting the voice infrastructure, and sharing recommendations for designing, planning, and implementation
Provide pre-sales support to identify and present solutions that meet the business and technical requirements of our customers within our product portfolio
Perform client consultations supporting the voice infrastructure, and sharing recommendations for designing, planning, and implementation
