Jobs at Betsson Group - Page 2

• Develop performance-focused architecture for both frontend and backend systems, ensuring scalability, low latency, and efficient resource utilisation across the stack.
• Work with frontend developers to identify and eliminate bottlenecks, improving page speed, rendering performance, and overall user experience through techniques like lazy loading, image optimisation, reducing JavaScript and CSS payloads, and browser caching.

• Lead and manage the CRM Poker Retention team, setting clear performance goals and providing necessary resources. Foster a culture of continuous improvement and collaboration within the team while mentoring and supporting team members to help them achieve their full potential.
• Create an engaging CRM strategy for above-the-line (ATL) promotions and below-the-line (BTL) re...

• Identify, analyse, define and understand business problems.
• Collecting, cleaning, and preprocessing data to ensure its quality and reliability to build solutions.

• Establish and communicate clear operational standards and performance metrics.
• Monitor adherence to SLAs and implement continuous improvement initiatives.

• Reporting to the COO in a wide-ranging role involving Operational and Commercial aspects of the business.
• Cost management, point of contact and analysis of several 3rd party providers related to the Operations and Commercial functions. This includes areas such as:

Payment providers;
Streaming/Data feed providers;
Customer Service & BI tools;
Compliance providers.

• Build a high performing team with the right mix of skills and knowledge.
• Motivate the team to maintain high technical standards and collaborate with Tech Leads and Architect.

• Develop, deploy and maintain the AI platform, including the LLMs, RAG, VectorDB and Knowledge Graphs, using Cloud Frameworks to standardize and democratize the utilization of AI across the company in a secure and Responsible way
• Design and develop AI Solutions to support event driven, streaming, real-time and very low late...

• Establish and communicate clear operational standards and performance metrics.
• Monitor adherence to SLAs and implement continuous improvement initiatives.

• Someone who is passionate about building things, with a strong technical background and an understanding of non-functional requirements.
• Expertise with designing and implementing distributed microservices (preferably using Docker and Kubernetes) and highly cacheable RESTful APIs.

• Drive the vision for the Data Fabric and AI/ML Platform
• Work with Data and Enterprise Architects to identify the best technology options, considering Objectives, Price, Support, Skills etc

• Act as the voice of the customer throughout the product development process.
• Actively lead or participate in product discovery activities (such as identifying user needs, requirements gathering, scoping and solution design).

• - Be able to Manage/Supervise the team, monitor workload and re-assign tasks as necessary.

Assist, guide, and mentor the teams by providing advice with daily activities where appropriate.
Be able to guide the development of existing payments and fraud procedures, applications, tools and training in line with business requirements and team's feedback.
Recruitment of new Payments Analysts/Shift Leaders.
Ensure that all agents are trained to the highest level of standards and that all possible tools are provided to them to do their job effectively.
Manage the respective team to ensure enough coverage throughout the shifts and allocated tasks.
Perform Monthly/Quarterly Performance Reviews for the team, based on Productivity, Quality, and General Performance, together with One-to-One meetings and Salary Reviews.
Management of team through performance reviews, appraisals, and where necessary refer for disciplinary and grievance processes.
Ensuring teams are providing top quality service and delivering high quality output.
Maintain weekly/monthly meetings with the team to share any ongoing main topics.
Compile relevant data and reports as required by the Head of Payments Operations.
Investigate and implement improvements on sites, products and processes in agreement with the HOD.
Being reactive at all times & ensure errors and bugs in the system are identified, prioritized, and reported to the respective technical teams effectively and minimize customer impact.
Help to create and maintain an effective and positive working environment.
Ensure that the department meets the required KPI’s and respective teams meet stipulated SLA’s and continuously improve on deliverables.
Coordinate and over see collaborative team and agents’ productivity and quality (Peru Team and Payments Support).
To be a key decision-maker in complex or challenging investigations, ensuring any potential risk to the business is mitigated effectively and swiftly.
Tight collaboration with Customer support, AML and RG teams.
Effectively navigate the teams through our fast paced and ever-changing operations.
Approval of high value payments.
Support the Head of Operations in defining team strategy and make recommendations as needed.
Develop and implement work schedules to ensure compliance with Colombian labor legislation.
Monitor and report all salary-related changes to HR, including overtime, night shifts, Sunday work, and holiday surcharges.
Create and maintain PSL CO Wiki pages, ensuring they are kept up to date

• Analyze and map existing business processes related to infrastructure department.
• Identify inefficiencies, bottlenecks, and areas for improvement in workflow and handoff points.

• You will support the Director of Gaming Performance, Head of Product Insight, and Head of Gaming Insights.
• Communicate and collaborate with senior management and stakeholders on performance results and strategic initiatives. Present strategic plans and collaborate with the operational team to execute these plans in a timely manner.

• Serve as the internal expert and support on advanced email creation, coding techniques (HTML, CSS, AMPScript), and customisation possibilities.
• Train and empower coordinators, equipping them with the skills and tools to independently customise and optimise emails and landing pages.

• Aid our French and English-speaking customers with any required assistance.
• Communicate with customers via online chat, email, and telephone.

• Ice Hockey odds compiling/trading pre-match and live
• Compiling player special markets

• Build a high performing team with the right mix of skills and knowledge through recruitment, coaching, mentoring, feedback, and continuous improvement.
• Be an active member of the team, your time would be split 50/50 (on average) between team leadership activities and technical work.

• As a Tech Lead you will be part of the Sportsbook Offering Value stream, participating in the development effort of higher complexity tasks but also a key person in ensuring a high-quality delivery by the developers.
• Work closely with architects within the area to ensure that the direction set by the architects...

• As a Tech Lead you will be part of the Sportsbook Offering Value stream, participating in the development effort of higher complexity tasks but also a key person in ensuring a high-quality delivery by the developers.
• Work closely with architects within the area to ensure that the direction set by the architects...