Jobs at AvePoint

Gainsight & Customer Success Systems Administrator

Overview
AvePoint is seeking a highly motivated Customer Success Systems Administrator to serve as a strategic administrator and business partner for our Customer Success technology ecosystem, with a primary focus on Gainsight. This role wil...

• Own the end-to-end technical architecture for Active Directory and Microsoft Entra ID backup, restore, rollback, and disaster recovery capabilities.
• Define the architecture for protecting AD objects, attributes, group memberships, OUs, GPOs, DNS-related state, SYSVOL, domain controllers, forest metadata, trust relationships, and other recovery-critical directory components.

• Own the security architecture for AvePoint’s identity resilience platforms, including threat modeling, recovery trust criteria, privileged-access safeguards, secure restore guardrails, and post-recovery validation workflows across major enterprise identity providers.
• Partner with platform backup and recovery architects to ensure identity restore, relationship r...

• Lead technical product decisions. Work directly with Architecture and Engineering on cloud APIs, snapshots and incremental change mechanisms, crash versus application consistency, IAM and service identities, private networking, encryption, and customer-managed keys. Review designs for missing requirements, operational risks, and recovery gaps.

• Gather and document business requirements, functional specifications, workflow maps, business processes, and success metrics.
• Maintain platform inventory, ownership maps, integration documentation, and data architecture documentation.

• Speak credibly about AI trust, governance and security.
• Build real AI solutions that solve business problems.

• Define and lead AvePoint's strategy for AI-driven search visibility across ChatGPT, Perplexity, Google AI Overviews, Claude, Gemini, and emerging LLM platforms.
• Build AEO accountability frameworks: benchmark tracking, citation monitoring, share-of-voice in AI-generated answers, and input/output OKRs across contributing teams.

• Partner Performance Analysis Analyze how partners contribute to revenue growth, pipeline creation, and customer expansion across regions, channels, and segments.
• Partner Health & Engagement Insights Develop lifecycle metrics and scorecards to assess partner effectiveness based on engagement, product adoption, customer satisfaction, and training participation.

• Present and demonstrate AvePoint’s solutions to both business and technical users.
• Successfully facilitate solution discovery, solution overview, and technical deep dive sessions with customers.

• Solution Design: Design, build, and deploy machine learning models leveraging structured and unstructured data that align with the overall SaaS product strategy. Collaborate with stakeholders to understand business requirements and translate them into AI-based functionalities. Drive holistic end-to-end AI architecture from data pipeline to LLM to platform components to application integration.

• Lead team and delivery operating model
• Lead a high-performing engineering team and implement SCRUM practices to increase delivery speed and predictability.

• Engage with customers, prospects, and channel partners to understand business needs and propose solutions that leverage AvePoint’s offerings.
• Act as the technical overlay for complex, high-risk, non-standard opportunities, including scenarios that challenge or exceed current solution patterns. Drive alignment on “the right way to solve” and document repeatable approaches.⁠⁠​

• Presenting and demonstrating AvePoint’s product offerings relevant to partners and customers objectives remotely and on-site
• Successfully facilitating Solution Discovery, Solution Overview, and Technical Deep Dive sessions with partners and customers

• Present and demonstrate AvePoint’s solutions to both business and technical users.
• Successfully facilitate solution discovery, solution overview, and technical deep dive sessions with customers.

• Present and demonstrate AvePoint’s solutions to both business and technical users.
• Successfully facilitate solution discovery, solution overview, and technical deep dive sessions with customers.

• Presenting and demonstrating AvePoint’s product offerings relevant to partners and customers objectives remotely and on-site
• Successfully facilitating Solution Discovery, Solution Overview, and Technical Deep Dive sessions with partners and customers