At Last careers

Online returns are broken for both shoppers and merchants.

At Last is a returns wallet gives shoppers a best-in-class returns experience and a same-day balance to spend via our app. We then transform this into a new sales channel for the merchant. Think Amazon returns but interoperable across any e-commerce brand.

We have recently closed our pre-seed funding with some of the UK’s top investors including the former UK MD of Google, Founder of Indeed, three Atomico Scouts and many more. We grew rapidly in the last quarter year of 2023, signing 30 retailers shortly after releasing our product.

Although a return consists of a sending an item back to a warehouse, most people think it’s is a logistics or operations problem. But it’s actually a UX and finance problem.

This is a very large problem ~£99bn worth of returns processed each year in the UK alone (~$761 in the US). It’s common for merchants to be grappling with return rates over 30%. Yet the customer experience for returning an unwanted purchase is fragmented, time-consuming and built on legacy infrastructure.

For the average online shopper, completing a return takes approximately 40 mins, she has 10 different fields to complete and is switching context 3 or more times. In particularly bad cases this involves a long walk, queuing during peak times and facing the elements. After posting her return she is waiting 7+days to receive a refund.

Our utopia is one app for all your online returns with any retailer you can imagine. The customer can see all her available returns via order email, where all information is automatically prefilled. It takes 1-click to book a home collection. No packaging or printing is required. On collection, the customer gets their money immediately to spend across their favourite merchants with exclusive discounts and personalised deals. If the item is outside the return window, her item can be listed immediately on Thift+ or donated to a charity.