Customer Service Representative

Defibtech is seeking a Customer Service Representative to provide world-class customer service by responding to customer inquiries and questions, troubleshooting products, and updating applicable data systems. This position is based onsite in Guilford, CT with occasional travel to Branford, CT, with hybrid capability.Core ResponsibilitiesResponds to customer inquiries by phone and email including providing product and services information, device registration assistance, troubleshooting, and identifying potential sales opportunities.Processes and enters data from customer interactions including service requests, complaints, feedback, and sales opportunities.Responds to telephone and email queries regarding technical issues, providing direct customer support in evaluating and resolving issues both with domestic customers and international partners.Processes technical support tasks to completion, and documents information within the customer service database.Supports gathering and reporting compliance information related to sales operations.Facilitates the management of service inquiries including tracking product returns for service and maintenance.Demonstrates Defibtech’s values on the job and promotes and participates in continuous improvement.Actively supports compliance of Company operations to all applicable laws, regulations and standards, good business practices and company documented procedures (including but not limited to FDA, Quality Management Systems Regulations, safety regulations and applicable statutes).Qualifications / RequirementsHigh school diploma or equivalent and 1 year of related experience. Previous customer service experience is preferred.Knowledge, Skills & AbilitiesExceptional customer focus with strong communication skills.Experience with data entry, ideally within a manufacturing environment.Proficiency in use of computers and Microsoft software applications (e.g. Outlook, Excel, Word).Business level grammar and written composition skills.Excellent organizational skills with detail focus.Ability to prioritize multiple tasks in a fast-paced environment without jeopardizing quality.Work Environment And Physical DemandsOffice setting; hybrid capable.Physical demands are primarily sedentary with frequent sitting, standing and short durations of walking throughout location(s) and lifting up to 10lbs.Compensation$21 - 25 per hour, depending on experience, qualifications, and other job-related factors.Compensation And BenefitsDefibtech offers competitive salaries and a comprehensive benefits package including core health benefits, company-paid disability, and 401k with company matching contribution. Defibtech promotes a challenging, collaborative, and friendly culture that is centered around our values and mission. Defibtech is supportive of work balance, providing company gatherings to add fun and generous paid time off and flexibility for employees to manage time and responsibilities. Defibtech is committed to empowering and supporting our employees in their philanthropic efforts through donation programs and time off for volunteerism. The above description of core responsibilities and qualifications is intended to describe the general nature and level of the work being performed, but they are not an exhaustive list of all the required responsibilities and skills of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.Defibtech is committed to a diverse workplace and is an Equal Opportunity/Affirmative Action employer and E-Verify Company. We provide fair and equal employment and advancement opportunities for all employees and candidates regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status, disability, protected veteran status or any other status protected by federal, state, or local law.All offers of employment are contingent upon the successful completion of a background check, drug screen, verification of legal right to work in the U.S., and in some cases, a credit check. A credit check will be administered when a prospective employee will be working in Finance, or where duties may involve handling of funds, accounts, or cash. A Motor Vehicle (MVR) check will be administered when a prospective employee will be regularly driving on Company business.Defibtech endeavors to make www.defibtech.com accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact Human Resources at 203.453.6654. This contact information is for accommodation requests only and should not be used to inquire about the status of applications.