Sales Support Representative

Position Overview:The Sales Support Representative is an experienced professional with knowledge of sales and customer service best practices. You will be responsible for qualifying and keeping track of incoming leads, using our internal CRM System. As well as scheduling showroom and in-home visits for the sales team. This individual will act as a brand ambassador, representing the company and answering all the questions flowing from the chats, calls, voicemails, website, emails, etc. We expect you to perform well in a team environment and have exceptional people skills.Location:HQ Office: 20235 Bahama St. Chatsworth, CA 91311This role is in-personResponsibilities:Work with the Account Manager and Account Executives (Sales Executives)to ensure leads are evaluated according to qualification criteriaFollow procedures and guidelines to properly qualify, assign, and distribute incoming leadsProvide support to Account Executives and respond to customer and prospect queriesCalling on open leads to qualify if they are still interestedStay up to date with new products and feature launches and ensure the sales team is on boardWork within the internal CRM to ensure customer updates in the systemMaintain regular contact with prospective customers/leads/accountsLearn the product to become a product expert. Learn the CRM system and become a CRM system expert. Experience Required:3+ years' experience as a sales support specialist, customer service, or sales support associate Excellent customer service skillsIn-depth understanding of sales principles and customer service practicesExpert data entry skills specializing in accuracy. Proficient in multitasking and managing multiple priorities simultaneouslyHands on experience with CRM systemsKnowledge of Microsoft Outlook, Word, Excel, SharePoint, OneDrive, and basic Office programs. Self-motivated individual, strong work ethic, optimistic disposition, team playerTyping speed between 60-70 wpmCompensation: Hourly: $20-21/hr (Based on experience) Powered by JazzHRCDkLLtdFjG