Client Relationship Manager

We’re hiring at Pitney Bowes, where top talent builds meaningful careers and lasting impact. We Move fast, Deliver excellence, and Win together…that’s The Pitney Bowes way. Here, how we work matters just as much as what we achieve.

We’re looking for people who:

• Act with urgency, accountability, and purpose
• Deliver high quality work with consistency and pride
• Collaborate effectively and elevate those around them
• Focus on outcomes that drive impact and growth

Job Description:

Pitney Bowes is hiring a Client Relationship Manager for our Aurora, IL facility.

Join our team and earn $66,000 - 72,000 / annually, with the actual pay dependent on your skills and experience as they relate to the job requirements.

Shift: 8a-4:30p M-F

As part of our commitment to a flexible work schedule, this role does not have a set amount of vacation per year.

You are:

A results driven contributor who can manage all client activity while helping our customers receive the maximum results on their mailing campaigns in accordance to USPS regulations. You are a Performance-driven   team player who possesses clear verbal and written communications skills and who can be relied upon to exercise sound judgement when managing the expectations of our internal and external clients.

You will: 

• Manage and build client relationships with small to medium clients to encourage new and repeat business opportunities.

• Develop and facilitate the proposal process for assigned clients including budget and pricing development, proposal writing, contract negotiations and other client services.

• Manage Pitney Bowes Presort Services’ relationship with assigned clients by actively preventing issues.

• Notify client's senior management and/or Pitney Bowes Presort Services management of issues or changes required to enhance and maintain client retention.

• Provide in-depth analysis and presentations to senior level management.

• Actively engage representatives of named accounts frequently in person and independently develops client relationships to ensure and maintain client retention.

• Analyze and evaluate required reporting to assure volumes, pricing and quality are appropriate and service level requirements are met.

• Work with USPS and functional department management and advises and provides recommendations to clients to improve mail quality (i.e. Critical Entry Time, readability, mail piece design, etc.).

• Develop a deep understanding of assigned clients' products and long-term business strategies and identifies additional revenue and business opportunities.

• Make recommendations and presents proposals to decision makers to increase revenue and profitability.

• Negotiate contract renewals per Pitney Bowes Presort Services established rate card guidelines and obtains signed contracts for existing contracts up for renewal.

• Negotiate contract agreements with existing clients that do not have a signed agreement with Pitney Bowes Presort Services to obtain formal agreements.

• Prioritize plans and communicates regulatory changes for assigned clients and works with them to execute.

• Develop an effective contract strategy that is measured by the preservation and protection of assigned clients.

• Determine required contract changes as a result of regulatory changes and negotiates updated contract terms with assigned clients.

• Represents Pitney Bowes Presort Services at industry events and tradeshows.

• Obtain within the first year of employment and maintains MDP (Mail Design Professional) Certification.

• Other duties as assigned.

Your Background:

As a Client Relationship Manager, you have: 

• Able to work on site at our Aurora, IL facility

• A minimum of 3 years of applicable work experience

• Ability to develop and grow long-term client relationships

• Strong communication and negotiation skills including the ability to adapt style as needed

• Computer skills using Microsoft Office

• Ability to make sound decisions with the information at hand

• Ability to organize, prioritize and handle multiple work assignments with frequent interruptions

• Detail oriented a must

• Excellent verbal, written and interpersonal communication skills

• Effective listening skills

Our Team:

Pitney Bowes Presort Services performs mail sorting; performing some of the work that would typically be performed by the USPS®. For completing this work, Presort Services receives discounted postage rates. By performing this sorting work on behalf of our clients, we are able to share a portion of that discount with them. Our national network of operating centers processes over 17 billion pieces of mail annually. We provide mailers with end-to-end solutions from pick-up at their location into delivery into the postal system network, providing optimal postage savings.

We will:

• Provide the opportunity to grow and develop your career

• Offer an inclusive environment that encourages diverse perspectives and ideas

• Deliver challenging and unique opportunities to contribute to the success of a transforming organization

• Offer comprehensive benefits globally(PB Benefits and Wellbeing Programs)

Pitney Bowes is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard for race, color, sex, religion, national origin, age, disability (mental or physical), veteran status, sexual orientation, gender identity, or any other consideration made unlawful by applicable federal, state, or local laws.

All qualified applicants, including Veterans and Individuals with Disabilities, are encouraged to apply.

All interested individuals must apply online. Individuals with disabilities who cannot apply via our online application should refer to the alternate application options via our Individuals with Disabilities link.