Payment Terminal Support Engineer

About the role

FEITIAN is launching a developer portal that lets independent software vendors (ISVs) build payment applications for FEITIAN's Android payment terminals. We're looking for a hands-on Payment Terminal Support Engineer to be the first point of contact for those developers and the person who keeps our test and demo terminals running.

You'll onboard ISV developers, help them integrate with our SmartPay and FTPAY platforms, prepare and configure terminals, troubleshoot issues from logs to network connections, and turn what you learn into clear guides and videos. You'll work closely with our Payment CTO and engineering team in Morocco, who will train you on our devices, tools and procedures.

This is a great fit for an early-career engineer who enjoys working with real hardware, solving problems for developers, and explaining technical things clearly. No prior payments experience is required, as long as you're eager to learn it.

What you'll do

Developer onboarding and integration support

• Onboard ISV developers and guide them through the developer portal
• Issue and manage developer access tokens using approved procedures
• Support basic SmartPay and FTPAY integrations through AppToApp and Cloud messaging
• Help developers use SDKs, APIs, specifications and sample applications

Payment terminal setup and management

• Prepare and configure Android payment terminals for development, testing and demonstrations
• Use the terminal management system (TMS) to enroll devices, deploy applications and update configurations
• Perform signing, flashing and keyloading activities after training and authorization
• Assist with ECR connectivity and basic network troubleshooting

Troubleshooting

• Collect and analyze application, SDK, Android and device logs to troubleshoot issues
• Reproduce reported problems, document findings and escalate complex cases to the engineering team

Documentation and developer education

• Write and maintain onboarding guides, setup instructions, FAQs and troubleshooting documentation
• Record device unboxing, setup and feature demonstration videos for developer education and marketing

What we're looking for

Required

• Bachelor's degree in Computer Science, Software Engineering, IT or a related field, or equivalent hands-on experience
• 1-3 years of experience in developer support, technical support, QA, or software or mobile development (internships and substantial personal projects count)
• Working knowledge of Android: installing and debugging apps, using ADB and logcat, and reading Android logs
• Ability to read and modify Java or Kotlin code and work with REST APIs and SDKs
• Basic networking skills: TCP/IP, Wi-Fi, Ethernet and troubleshooting connectivity
• Clear written and spoken English for writing guides and supporting developers
• Comfortable working with physical devices and following strict, step-by-step security procedures
• Able to work in San Jose and collaborate with teams in Dubai and Morocco

Nice to have

• Exposure to payment terminals, POS or ECR systems, EMV or contactless payments
• Experience with mobile device management (MDM) or terminal management systems (TMS)
• Experience with Postman, Git or Jira
• Experience creating technical documentation or short video tutorials
• Interest in payments security and PCI standards

What we offer

• Hands-on training on FEITIAN payment terminals, tools and security procedures from our global engineering team
• A front-row seat in launching FEITIAN's ISV developer portal in the US
• A growth path toward solutions engineering or payment integration engineering