Customer Service Representative

Job Title: Customer Service Representative

Department: Customer Service

Reports to: Director of Customer Service and Customization

Company Description:

At Sun Mountain, innovation has driven our brand for over 40 years. We build premium golf products designed by golfers, for golfers, bags, travel gear, apparel, and accessories made to perform and made to last. Based in Missoula, Montana, we are a growing brand with momentum, a strong point of view, and a culture built around quality, trust, Reliability, and a genuine connection to the game.

Why Join Sun Mountain: This is a chance to work inside a growing premium golf brand where the product, the customer, and the culture are closely connected. Team members enjoy being around golf every day, including access to a golf simulator and discounted Sun Mountain products, while helping shape an experience golfers remember and share.

Job Summary:

Sun Mountain is looking for a Customer Service Representative to help bring our premium golf brand to life through every customer interaction. This is a full-time, in-office position in Missoula, Montana, Monday through Friday, 7:00 a.m. to 4:00 p.m. (MST). The right person will love golf, love helping people, and take pride in delivering an experience that feels personal, responsive, and true to the Sun Mountain brand. This position starts at $17/hour.

This role is about more than answering questions or processing orders. It is about creating confident, happy customers who want to come back to Sun Mountain and tell other golfers about their experience. Our #1 goal is to exceed customer expectations in every interaction. This position plays a critical role in customer success by building trust, solving problems quickly, guiding customers to the right products, and representing the energy, quality, and culture of a premium golf brand.

Duties/Responsibilities:

· Deliver a premium customer experience across phone, email, and chat that reflects Sun Mountain’s brand, quality, and connection to the game of golf.

· Build trust with customers by listening carefully, responding quickly, and providing clear, accurate guidance on products, orders, availability, warranty questions, and service needs.

· Create happy customers by resolving issues with urgency, sound judgment, and a solution-oriented mindset.

· Help golfers find the right product for their needs by confidently communicating product features, fit, benefits, and use cases.

· Accurately enter, review, and maintain orders and customer information in internal systems.

· Partner closely with internal teams, including sales, customization, warehouse, and operations, to ensure a seamless customer experience from order to delivery.

· Demonstrate strong attention to detail, organization, and follow-through in a fast-paced environment.

· Contribute to a positive team culture and continue building knowledge of Sun Mountain products, customers, and the golf industry.

Required Skills/Abilities:

· Passion for golf and genuine enthusiasm for helping people.

· Strong customer service instincts with a proven ability to create positive, memorable experiences.

· Excellent verbal and written communication skills with a professional, approachable style.

· High attention to detail, strong organizational skills, and the ability to manage multiple priorities.

· A proactive, team-first mindset and willingness to collaborate across departments.

· Comfort working in a fast-paced environment while maintaining accuracy and a positive attitude.

Education and Experience:

· High school diploma or equivalent required; additional education in business, communications, or customer service is a plus.

· Previous customer service experience preferred.

· Experience or familiarity with golf, golf products, or golf culture is strongly preferred.

Physical Requirements:

· Ability to sit at a desk for extended periods and work on a computer and keyboard for long stretches of time.

To Apply:

Please apply via LinkedIn, Indeed, or send your resume to Chad Benjamin at [email protected].

Sun Mountain Sports is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to sex, color, race, ethnic background, age, religion, marital status, national origin or creed, physical or mental disability, or any other protected status established by law.

Sun Mountain Sports participates in E-Verify. To learn more about your rights and responsibilities under E-Verify, please visit www.e-verify.gov.