Training Specialist

Why Vitasora Health

Vitasora Health is redefining how chronic care is delivered in America. We connect patients, providers, and payers through a technology-driven platform built around RPM, CCM, and telehealth, making proactive, continuous care accessible beyond the clinic. Joining Vitasora means being part of a mission-driven team that is not just responding to the future of healthcare, we are building it. Vitasora Health is an Equal Opportunity Employer (EOE) and does not discriminate based on race, color, religion, gender, sexual orientation, national origin, disability, or veteran status. We are committed to fostering an inclusive and diverse workplace that reflects the communities we serve.

What Vitasora Health Offers

We offer a competitive compensation package including comprehensive medical, vision, and dental coverage, a 401(k) plan, and paid time off. You will join a collaborative, high-energy environment where innovation is encouraged, contributions are recognized, and careers grow alongside a company shaping the future of remote care.

Position Summary

The Training Specialist delivers existing CCM training, including iCare, and maintains Vitasora Health's Care Coordinator training program, carrying each new cohort from their first day of training until they are ready to independently support patients. This role is focused on delivering training, keeping content current and tracking completion, rather than building new programs. Two Training Specialists share the didactic schedule, either owning alternate weeks or dividing sessions, so the workload stays balanced and every learner receives consistent, high-quality training. The Training Specialist brings hands-on knowledge of care coordination, EHR workflows, motivational interviewing and patient activation into every session. Guided by our values of Empathy First, Relentless Advocacy, Radical Simplicity, and Shared Growth, the Training Specialist makes sure every Care Coordinator is prepared, confident, and set up for long-term success.

Core Responsibilities

Training Delivery

• Lead live, remote didactic training sessions for new and current Care Coordinators, sharing the schedule with the second Training Specialist.
• Deliver training through a mix of formats, including video, interactive modules, scenarios, mock calls, shadowing, and live system walkthroughs.
• Coordinate with a Team Lead, HR, and technical support so each session has backup for as-needed questions.
• Teach motivational interviewing (MI) and patient activation (PAM) techniques and coach learners as they apply them.

Curriculum Coverage

• Vitasora Health systems and workflows
• iCare platform and workflows
• EHR navigation across client systems, including Epic, athenahealth, eClinicalWorks, and Oracle Health
• Partner care management and behavioral health platforms
• Care Coordinator scope of practice
• Telephone and patient communication skills
• Common chronic disease processes
• Motivational interviewing, behavior change, and patient activation
• Documentation, data, and productivity standards
• Using the LMS

Content Maintenance and Version Control

• Update existing training materials, workflows, and Quick Reference Guides as systems, processes, and client requirements change.
• Maintain version control so learners always receive the most current content.
• Review training content against standard operating procedures annually, or sooner when an SOP changes.
• Build short updates or refreshers using content tools such as Camtasia when a gap is identified.

Tracking and LMS Administration

• Assign, track, and report on training completion, assessments, and certifications in the LMS.
• Maintain accurate training records for each team member, ready for audit or client review.
• Report completion and readiness to the Training and Development Director and Team Leads.

Learner Experience and Feedback

• Gather feedback from each training group and adjust delivery as needed.
• Identify team members who need extra support and partner with Team Leads on follow-up training.
• Share trends and training needs with the Training and Development Director to inform the annual needs assessment.

Documentation and Compliance

• Ensure all training content and records involving patient information are handled in accordance with HIPAA standards and company confidentiality policies.
• Support continuous improvement of training playbooks, templates, and standard operating procedures.

This role may require completion of tasks and responsibilities outside of those listed above as business needs evolve. Flexibility and a willingness to contribute beyond defined expectations is an important part of this role.

Required Qualifications

• Two or more years of experience in healthcare training, care coordination, chronic care management, or remote patient monitoring.
• Experience delivering live virtual training to adult learners.
• Working knowledge of at least one major EHR, such as Epic, athenahealth, eClinicalWorks, or Oracle Health.
• Strong presentation, facilitation, and telephone communication skills.
• Proficiency with an LMS, video meeting platforms, and common business software.
• Demonstrated attention to detail and accurate record keeping.
• Familiarity with HIPAA and a commitment to maintaining client and patient confidentiality.
• Ability to work independently in a fast-paced, remote environment.

Preferred Qualifications

• Medical Assistant certification (CMA, RMA, or CCMA), LPN/LVN, or similar clinical background.
• Training or certification in motivational interviewing or patient activation (PAM).
• Experience in a remote patient monitoring, chronic care management, or telehealth setting.
• Experience with content creation tools such as Camtasia.
• Experience supporting a rapidly growing team.

Core Competencies

• Facilitation and Adult Learning
• Clinical Workflow Knowledge and EHR Fluency
• Motivational Interviewing and Patient Activation
• Clear and Professional Communication
• Attention to Detail and Quality Focus
• Organization and Follow-Through
• Coaching and Feedback
• Healthcare Compliance and HIPAA Awareness
• Adaptability, Self-Direction, and Mission Alignment

Schedule & Availability

This role requires flexibility in scheduling based on business needs, which will be communicated in advance. Training cohorts may require adjusting working hours, including occasional early mornings or evenings, to support learners across time zones. A willingness to work flexible hours is an important part of this role.

Remote Work Requirements

• Fully remote position based in the United States.
• Prolonged periods of sitting and working at a computer.
• Reliable high-speed internet and a professional, distraction-free, HIPAA-compliant workspace.
• Availability during core business hours to support training sessions and internal coordination.

Our Culture

• Empathy First: We lead every interaction with compassion and genuine curiosity about the human behind the diagnosis.
• Relentless Advocacy: We champion each patient’s wellbeing with the dedication a trusted friend who happens to be a doctor would.
• Radical Simplicity: We remove friction from care, making the complex feel manageable for patients and providers alike.
• Shared Growth: When patients thrive, providers thrive, and our team thrives.