Junior IT Specialist

Position Overview | We are seeking a skilled IT Specialist to support and enhance our IT infrastructure, cloud services, and end-user experience. This role combines hands-on helpdesk support, network administration, cloud technologies, and IT asset management to ensure secure, reliable, and efficient systems across the organization.Key responsibilities| Helpdesk & End-User SupportProvide Tier 1–2 technical support for hardware, software, and SaaS applicationsDiagnose and resolve issues related to laptops, desktops, mobile devices, and peripheralsSupport operating systems (Windows, macOS, Linux) and productivity toolsDocument issues, resolutions, and procedures in the ticketing systemCloud & Systems AdministrationSupport and maintain cloud platforms (e.g., Google Cloud, Slack, etc….)Manage user access, permissions, and identity services (e.g., Google SSO, IAM)Assist with cloud-based backups, monitoring, and security best practicesSupport SaaS applications such as Google Workspace, Microsoft 365, Slack, Jira, etc.NetworkingMonitor network performance and resolve connectivity issuesAssist with network security controls and access managementIT Asset ManagementManage the full lifecycle of IT assets (procurement, deployment, tracking, maintenance, and decommissioning)Maintain accurate asset inventory records and ensure complianceCoordinate device provisioning, replacements, and returnsSupport onboarding and offboarding processesSecurity & ComplianceFollow IT security policies and best practicesAssist with endpoint protection, patching, and vulnerability remediation (e.g., SentinelOne, Kandji/Iru MDM)Support audits and compliance requirements as neededQualifications | Bachelor's degree in computer science or 4+ years provided support in the form of Linux\Windows\Mac OS architecture Experience with supporting Video Conference Systems. (Google Meet / Logitech Room Systems) SaaS / Cloud experience (Google Workplace / Slack / 1Password / SSO)Understanding of system and application integration, as well automation engineeringAble to work off hours for maintenance and projectsPeriodic travel to other offices to help support staff. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.