Manager, Application Production Support

Job SummaryThe Manager, Application Production Support is responsible for managing the support, maintenance, and performance of business-critical applications and production environments supporting ESH operations. Leads application support staff and support processes, including incident management, problem resolution, production monitoring, service performance, and continuous improvement initiatives. Partners with technical and business stakeholders to ensure application reliability, operational effectiveness, regulatory compliance, and a positive end-user experience.Essential FunctionsLead application production support operations to ensure application stability, availability, and performance.Manage and develop application support staff.Oversee production incident resolution and problem management activities.Monitor service performance and drive continuous improvement initiatives.Partner with business, technical, and vendor stakeholders to support operational effectiveness and production readiness.Ensure compliance with organizational, security, regulatory, and IT service management requirements.Serve as an escalation point for application support issues and communicate operational impacts to stakeholders and leadership.Perform any other job related duties as requested.Education And ExperienceBachelor's degree in Computer Science, Information Technology, or related field required Equivalent years of relevant work experience may be accepted in lieu of required educationSeven (7) years of information technology experience required Three (3) years of leadership experience preferred Experience supporting enterprise applications and production environments required Experience with IT service management practices, including incident, problem, change, and release management required Experience leading complex issue resolution and continuous improvement initiatives required Healthcare or managed care experience preferred Competencies, Knowledge and Skills:Effective leadership and employee development skillsStrong analytical, problem-solving, and decision-making abilitiesStrong verbal and written communication skillsAbility to effectively collaborate with business and technical stakeholdersKnowledge of application production support and IT service management practicesAbility to manage multiple priorities and meet deadlinesStrong organizational and project coordination skillsKnowledge of healthcare technology, security, and regulatory requirementsAbility to drive process improvement and operational excellenceLicensure and Certification: ITIL Foundation, ITIL Managing Professional, or a comparable information technology service management certification is preferred Relevant technical, cloud, database, security, or service-management certifications are preferred Working Conditions:General office environment; may be required to sit or stand for extended periods of timeMay be required to work additional hours and/or outside normal business hours as needed to meet deadlines. Participation in an on-call or production escalation rotation may be required Travel is not typically required$94,100.00 - $164,800.00 CareSource takes into consideration a combination of a candidate’s education, training, and experience as well as the position’s scope and complexity, the discretion and latitude required for the role, and other external and internal data when establishing a salary level. In addition to base compensation, you may qualify for a bonus tied to company and individual performance. We are highly invested in every employee’s total well-being and offer a substantial and comprehensive total rewards package.SalaryOrganization Level Competencies - Fostering a Collaborative Workplace Culture - Cultivate Partnerships - Develop Self and Others - Drive Execution - Influence Others - Pursue Personal Excellence - Understand the BusinessThis is not all inclusive. CareSource reserves the right to amend this at any time. CareSource is an Equal Opportunity Employer. We are dedicated to fostering an environment of belonging that welcomes and supports individuals of all backgrounds.