Care Navigator

Come Help Us Redesign the Healthcare Experience
Handpicked Health combines a meaningful mission with a supportive and dynamic culture. We
are a healthcare navigation company that helps self-insured employers improve access to
high-quality care while measurably reducing costs. By integrating advanced primary care,
specialist curation, and personalized member support, we improve specialist wait times, care
quality, and member satisfaction, validated by independent actuarial analysis.
We serve Fortune 50 clients across multiple markets, combining intelligent care navigation with
a multi-partner provider network that gives members real choice and employers real flexibility.

Role Overview
We are looking for a Care Navigator to be the main point of contact for employee members and
their families as they find and access high-quality care. You will coordinate appointments and
records across providers, remove barriers to care, and help members understand their benefits
through our text-based navigation service. This role sits within the Care Navigation team and
reports to the manager of Care Navigation.
Our team values close collaboration, honesty, empathy, and a commitment to diversity. We
keep processes lean so you can focus on members.

Responsibilities
Care Coordination
● Coordinate appointments, tests, and procedures so each member's care is connected
across providers.
● Make sure providers have the medical records and care plan information they need
before a visit.
● Identify barriers to care and resolve them by working with insurance carriers, provider
offices, and community resources.
Member & Family Support
● Serve as the main point of contact for members and their families through text, chat,
and phone.
● Explain care options, Handpicked Health services, and employer-sponsored insurance
benefits in plain language.
● Share education and resources about conditions, treatment options, and next steps.
Care Team Collaboration
● Keep physicians, nurses, social workers, and other care team members informed about
each member's care and progress.
● Work with the Provider Navigation team to match members with top-rated providers in
the APP.
● Document member interactions accurately and securely, following HIPAA requirements
for PHI.

What Success Looks Like (First 12 Months)
We’ll know this hire is working when:
● 30 days: Has completed onboarding and HIPAA training and can independently handle
routine member requests in our navigation tools.
● 60–90 days: Owns a full member caseload, coordinating appointments and records with
minimal escalation.
● 6 months: Consistently resolves barriers to care quickly and earns strong member
satisfaction feedback.
● 12 months: Is a go-to resource on the team, sharing member insights that improve
navigation workflows and the provider network.

Qualifications

Must-have:
● 1–2 years of healthcare-related customer service experience
● Working knowledge of insurance benefits and the ability to explain them clearly
● Basic knowledge of medical terminology
● Professional, friendly demeanor with excellent written and verbal communication skills
across members, providers, and leadership
● Strong organizational, time-management, and multitasking skills with close attention to
detail
● Strong analytical and problem-solving skills; able to work independently and meet
commitments
● Comfortable in a fast-paced startup environment with shifting priorities
● Able to work full-time (40 hours/week) remotely, with reliable high-speed internet and a
designated private workspace with a closed door

Nice to have:
● Experience using an Electronic Medical Record (EMR) system
● Medical office or care coordination experience
● Familiarity with value-based care, benefit design, or healthcare outcomes

Why Join Us
● High impact. Your work will be visible to clients, members, and leadership, and you'll
see the results.
● Real ownership. We're early enough that what you build becomes the foundation.
There's no "someone already figured this out."
● Startup trajectory. Clear path to grow as we scale, with exposure to the CEO and
senior leadership team.
● Mission that holds up. We're fixing something broken. Better access, better outcomes,
lower cost, and proof it works.

Details
Location: Remote. Saint Louis, MO, Charleston, SC.

Job Type: Full-time (40 hours/week)

Compensation: $55,000 to $60,000 annually, plus eligibility for a performance bonus. Final pay
within the range depends on experience and skills.

Benefits: Multiple medical plan options, including health, dental, and vision; 401(k) with
company match; flexible PTO and paid holidays; remote-first work environment

Application Deadline: Applications accepted on an ongoing basis.

Background Check: Handpicked Health believes hiring qualified individuals contributes to its
strategic success. Background checks help us promote a safe work environment and protect our
people, property, and information. Any background check is conducted only after a conditional
offer of employment and in accordance with applicable federal, state, and local law. We will
consider qualified applicants with arrest and conviction records in accordance with applicable
fair chance laws.

Apply
To apply, send your resume and a brief cover note (2–3 sentences) explaining why this role is
the right fit to [email protected].

Handpicked Health is an equal opportunity employer. We do not discriminate on the basis of
race, color, religion, sex, pregnancy, sexual orientation, gender identity or expression, national
origin, age, disability, genetic information, veteran status, or any other characteristic protected
by law. We celebrate diversity and are committed to creating an inclusive environment for all
employees. If you need a reasonable accommodation during the application process, contact [email protected]