UX Designer

Job Title: Lead UX DesignerFractal is a strategic AI partner to Fortune 500 companies with a vision to power every human decision in the enterprise. Fractal is building a world where individual choices, freedom, and diversity are the greatest assets. An ecosystem where human imagination is at the heart of every decision. Where no possibility is written off, only challenged to get better. We believe that a true Fractalite is the one who empowers imagination with intelligence. Fractal has been featured as a Great Place to Work by The Economic Times in partnership with the Great Place to Work® Institute and recognized as a ‘Cool Vendor’ and a ‘Vendor to Watch’ by Gartner.Please visit Fractal | Intelligence for Imagination for more information about Fractal.Role OverviewRole SummaryThe UI/UX Lead will drive the design strategy and execution of intuitive, user-centred digital experiences across healthcare platforms. The role will combine traditional UX expertise with emerging Generative AI capabilities, enabling intelligent, personalized, and efficiency-driven experiences for members, providers, clinicians, and internal operations teams.Key Responsibilities:UX Leadership & StrategyLead end-to-end UX design initiatives from research and discovery through implementation.Define UX vision aligned with business goals, healthcare outcomes, and user needs.Champion Design Thinking and Human-Centered Design methodologies.Drive adoption of design systems, accessibility standards, and UX best practices.User Research & Experience DesignConduct qualitative and quantitative user research.Create personas, journey maps, service blueprints, wireframes, and prototypes.Translate complex healthcare workflows into simplified user experiences.Leverage analytics and user feedback to optimize interactions.GenAI Experience DesignDesign AI-powered conversational experiences using LLMs and copilots.Create user journeys integrating Generative AI assistants, chatbots, and intelligent search.Define prompt interaction patterns, AI response frameworks, and conversational UI standards.Design human-in-the-loop workflows for sensitive healthcare processes.Ensure transparency, explainability, and trust in AI-generated recommendations.Partner with AI/ML teams to incorporate RAG, agentic workflows, and intelligent automation experiences.Responsible AI & GovernanceEstablish UX guidelines for responsible AI usage.Ensure AI experiences comply with healthcare privacy, HIPAA, accessibility, and ethical standards.Design mechanisms for user feedback, confidence indicators, and AI explainability.Incorporate bias mitigation and inclusivity into AI-assisted experiences.Collaboration & LeadershipPartner with Product Managers, Data Scientists, AI Engineers, and Developers.Mentor UX designers and build GenAI design capabilities within the team.Present design strategies and AI innovation roadmaps to stakeholders and leadership.Required QualificationsBachelor's/Master's degree in Design, HCI, Psychology, Computer Science, or related field.8+ years of UX/UI experience with 2+ years leading design teams.Strong portfolio demonstrating enterprise product design and measurable business impact.Expertise in:Figma, Design Systems, User Research, Interaction Design, Accessibility (WCAG), Agile methodologiesPay Range;The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Fractal, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is: $120,000 - $145,000. In addition, you may be eligible for a discretionary bonus for the current performance period.Benefits:As a full-time employee of the company or as an hourly employee working more than 30 hours per week, you will be eligible to participate in the health, dental, vision, life insurance, and disability plans in accordance with the plan documents, which may be amended from time to time. You will be eligible for benefits on the first day of employment with the Company. In addition, you are eligible to participate in the Company 401(k) Plan after 30 days of employment, in accordance with the applicable plan terms. The Company provides for 11 paid holidays and 12 weeks of Parental Leave. We also follow a “free time” PTO policy, allowing you the flexibility to take the time needed for either sick time or vacation.Fractal provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.