Account Executive

About IrisAgent

IrisAgent is AI for customer support. We run on the helpdesks teams already use (Zendesk, Salesforce Service, Intercom, Freshdesk) with AI agents for chat, email, voice, and SMS, automated ticket tagging and routing, QA scoring, and support analytics. Customers like Tekion have seen about 50% chat resolution and about 5x agent productivity across 300K+ queries. We raised a $4.1M seed led by Neotribe Ventures with Engineering Capital. We are a small team with founder-led GTM. https://irisagent.com

The role

You will own full-cycle new logo sales in mid-market and enterprise accounts where a VP or Head of Support or CX Ops owns the budget. You will also sell Iris Control, our LLM control plane, to engineering leaders (https://irisagent.com/llm-control-plane). You build your own pipeline (outbound, warm intros, partners), run discovery and demos, drive pilots, and close. You will work directly with the CEO and help shape how we sell. Our stack: Instantly, Apollo, HubSpot, Clay, LinkedIn. This is a hunter role, not an inbound farming seat.

You will

• Prospect and open VP and Head of Support, CX Ops, and engineering leaders at target accounts
• Run the full cycle: discovery, demo, pilot, commercial close
• Sell outcomes (resolution rate, agent productivity, cost to serve), not feature lists
• Work with the founders on live deals and feed what you learn back into messaging and ICP
• Help build a repeatable sales process while you sell

Must-haves

• 3+ years as a quota-carrying B2B SaaS AE with a recent hunter motion
• Documented quota attainment (bring your last 2 years of numbers)
• Comfort at seed stage: ambiguity, a founder in the room, building process while selling
• Strong written and verbal communication, and credibility with Support and CX leaders
• US work authorization and overlap with Pacific business hours

Nice to have

• Sold CX or support tooling, helpdesk, conversational AI, contact center, or AI infrastructure
• Fluency in the Zendesk, Salesforce Service, Intercom, or Freshdesk ecosystems
• Experience selling technical products to engineering leaders

Compensation

Competitive base, uncapped commission, and equity. We share the full package early in the process.

How to apply

Apply here on Wellfound with your resume or LinkedIn, plus 5 to 8 lines covering: your last 2 years of quota attainment, what you sold, your typical deal size, and one deal you opened from cold or warm outreach.