IrisAgent careers

IrisAgent delivers proactive customer support with AI-powered alerting, automated resolution, and correlation of support tickets, product issues, and operational alerts.

IrisAgent’s AI-powered support solution resolves support tickets faster, improves agent performance, and enhances communications between agents, customers, and internal technical teams. It proactively discovers trending customer issues instead of waiting for customers to report them.

IrisAgent customers deflect up to 35% of issues with automated responses, improve time-to-resolution by 45%, and reduce escalations by 60%.

We're a diverse and distributed team consisting of experienced product and engineering leaders, advised by leaders of customer experience at top software companies, and have recently closed a venture funding round with seasoned investors, including the backers of Zoom, Arista Networks, Cohesity, and more.

With a strategic partnership with a large SaaS company and a growing list of happy customers, we're seeking self-driven and motivated engineers. If you're attracted to the prospect of an early stage with the opportunity to have a high impact on building the product, we'd love to chat!