Customer Success & Renewals Manager

MindCloud is a fast-growing integration platform (iPaaS) that helps businesses connect their systems, automate workflows, and simplify how data moves across their organization. We combine powerful integration technology with hands-on expertise to deliver reliable, scalable solutions for our customers.

We recently were recognized as No. 351 on the 2026 Inc. 5000 with a noted 981% Growth.

We’re looking for a Customer Success & Renewals Manager to own customer relationships after implementation, drive renewals, reduce churn, and ensure our customers continue to see long-term value from MindCloud.

What You’ll Do

• Own ongoing customer relationships after implementation.
• Conduct regular customer check-ins and monitor account health.
• Identify churn risks early and proactively address customer concerns.
• Manage the renewal process, with focused engagement 30–60 days before renewal.
• Coordinate with Sales, Integrations, and Support to resolve customer issues.
• Identify opportunities for additional integrations, use cases, and account expansion.
• Develop strong relationships with key customer stakeholders.
• Generate customer reviews, testimonials, and case studies.
• Represent the voice of the customer internally.

What We’re Looking For

• Experience in Customer Success, Account Management, or a similar customer-facing role.
• Strong communication and relationship-building skills.
• Highly organized and comfortable managing multiple accounts and renewal timelines.
• A proactive problem solver who can identify risks before they become larger issues.
• Experience in SaaS, technology, integrations, or B2B software is a plus.
• Strong command of the English language

Success in This Role

• Customer retention and renewal rates
• Reduced customer churn
• Customer satisfaction and engagement
• 5-star customer reviews
• Qualified account expansion opportunities

If you enjoy building lasting customer relationships, solving problems, and helping customers get more value from technology, we’d love to hear from you.