Senior Staff Engineer

The Mission

At Aspect, we are reimagining the human experience at work. As we build Aspect Intelligence, our next-generation cloud-native, AI-driven platform, we are looking for a Senior Staff Engineer to help architect and build scalable, resilient distributed systems.

This is a hands-on technical leadership role—setting architectural direction while staying close to the code and turning complex designs into reliable, production-ready software.

The Role

As a Senior Staff Engineer, you will play a key role in architecting and building the next generation of our cloud-native SaaS platform. You will combine deep distributed systems expertise with hands-on engineering, setting technical direction while working directly with engineering teams to turn architecture into production software.

This is not a pure architecture role. You will remain close to the code, designing and building systems using our modern React, TypeScript, Node.js, AWS, and Kubernetes/EKS stack while driving architectural decisions across teams.

Key Responsibilities

• Architect Distributed Systems: Own the architecture and evolution of scalable, resilient, highly available distributed applications running in AWS and Kubernetes/EKS.
• Drive Modern Application Architecture: Set technical direction and engineering patterns across our React, TypeScript, and Node.js stack, including APIs, microservices, and event-driven architectures.
• Remain Hands-On: Work directly with code and production systems—build prototypes, review critical implementations, troubleshoot complex problems, and help translate architecture into working software.
• Provide Staff+ Technical Leadership: Drive architecture and design decisions across engineering teams, lead technical/design reviews, and mentor senior engineers while establishing pragmatic engineering standards.

Who You Are

• Experienced Staff+ Engineer: 10+ years of building production software, with demonstrated ownership of architecture and technical direction for complex enterprise SaaS applications.
• Distributed Systems Expert: Deep experience designing and building scalable, resilient, highly available distributed systems in AWS or another major public cloud, including solving real-world scalability, resiliency, and production reliability challenges.
• Modern Application Engineer: Strong and recent hands-on experience with React, TypeScript, and Node.js, ideally building complex, multi-tenant enterprise SaaS products.
• Cloud-Native / Kubernetes Engineer: Deep production experience building and operating applications on Kubernetes/EKS, including microservices, containerization, scaling, service communication, resiliency, and production troubleshooting.
• Hands-On Architect: You can set architecture and technical direction but still write code, prototype solutions, troubleshoot production issues, and work directly with engineering teams. We are not looking for a pure Enterprise or Solutions Architect.
• Technical Leader: Proven ability to drive significant architectural decisions across multiple teams, lead design reviews, influence engineers without direct authority, and mentor senior technical talent.
• AI & Domain Experience: Experience with Agentic AI, LLMs, MCP, WFM, CCaaS, or workforce orchestration is a plus, but not required.

The Tech Stack

• Application: React, TypeScript, Node.js, Python, C#/.NET
• Data & Messaging: PostgreSQL, SQL Server, Redis, Kafka
• Cloud Ecosystem: AWS, Kubernetes (EKS), Docker, Flux CD, Terraform/Ansible
• Observability: Prometheus, Grafana, OpenTelemetry, Datadog
• AI: LLMs, Agentic AI, MCP

Why Aspect?

• Massive Reach: Our software impacts the daily lives of millions of workers globally. Your work ensures their workdays are seamless.
• Innovation at Scale: Work on the bleeding edge of AI-driven workforce intelligence within a stable, industry-leading company.