Sales Support Specialist

Summary Of Position

The Sales Support Analyst bridges the sales team and operations by analyzing data, managing CRM systems, and resolving complex client or order issues to maximize revenue and productivity. This role translates data into action to support the growth of sales.

PRIMARY DUTIES AND RESPONSIBILITIES:

• Data and Reporting: Track performance metrics, generate activity reports, and ensure data accuracy in systems.
• Sales Operations: Assist with pricing quotes, contract processing, and pipeline tracking.
• CrossFunctional Coordination: Act as a bridge between sales, finance, operations, and customer service to resolve client issues and close deals.
• AR & Aging Review: Review the existing daily AR aging report to monitor pastdue customer balances, payment status, and accounts that may impact the release of inventory or upcoming shipments.
• Inventory & AR Analysis: Run updated Bolingbrook inventory reports as new inbound inventory is received and compare the inventory against the daily aging report to identify customers with both inventory on hand and outstanding pastdue balances.
• Financial Exposure & FollowUp: Identify and communicate accounts requiring attention based on outstanding AR and inventory being held, including the potential value/revenue impacted, and coordinate with the appropriate sales manager on payment status or next steps.
• CRM: Provide and maintain training use of the CRM for sales and engineering
• Other work as assigned

POSITION REQUIREMENTS / QUALIFICATIONS:Required Skills:

• Technical: Proficiency in CRM software and advanced Microsoft Excel. oAnalytical: Strong ability to interpret data, spot trends, and prepare business reports.
• Communication: Clear written and verbal skills for collaborating with internal teams and external clients.

Qualifications:

• Education: A bachelor's degree in business administration, marketing, finance, or a related field is typically required.
• Experience: One to three years of experience in sales support, data analysis, or a customer-facing business role.